Emergency Communications Dispatcher — 9-1-1 & Dispatch

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

WakeMed Health & Hospitals is seeking a dispatcher to handle 9-1-1 and non-emergency requests for law enforcement responses and patient transport. The role prioritizes calls, dispatches personnel and equipment, and uses a CAD system to update Campus Police units.

The incumbent will operate the RCS 800 MHz radio, monitor frequencies, transmit critical information to field units, and maintain logs in the Communications Center. Some duties as assigned may apply.

Qualifications

• High School Diploma or Equivalent Required.
• Associate's Degree Related Field Preferred.
• 1 Year Telecommunications Or Security Required.

Responsibilities

• Receive and dispatch 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport.
• Evaluate and prioritize calls for service and dispatch appropriate personnel and equipment.
• Monitor CAD system and update Campus Police units.
• Operate RCS 800 MHz radio, monitor frequencies, and transmit vital information to field units.
• Maintain situational awareness for weather and incidents and keep management informed.
• Maintain and update logs in the Communications Center and perform other duties as assigned.

Skills

Emergency dispatch

Emergency call handling

Education

High School Diploma or Equivalent

Associate's Degree Related Field Preferred

Tools

CAD system

RCS 800 MHz radio

Job description

WakeMed Health & Hospitals is seeking a dispatcher to handle 9-1-1 and non-emergency requests for law enforcement responses and patient transport. The role prioritizes calls, dispatches personnel and equipment, and uses a CAD system to update Campus Police units.

The incumbent will operate the RCS 800 MHz radio, monitor frequencies, transmit critical information to field units, and maintain logs in the Communications Center. Some duties as assigned may apply.