Telecommunicator, Police

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

WakeMed Health & Hospitals is seeking a dispatcher to handle 9-1-1 and non-emergency requests for law enforcement responses and patient transport. The role prioritizes calls, dispatches personnel and equipment, and uses a CAD system to update Campus Police units.

The incumbent will operate the RCS 800 MHz radio, monitor frequencies, transmit critical information to field units, and maintain logs in the Communications Center. Some duties as assigned may apply.

Qualifications

• High School Diploma or Equivalent Required.
• Associate's Degree Related Field Preferred.
• 1 Year Telecommunications Or Security Required.

Responsibilities

• Receive and dispatch 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport.
• Evaluate and prioritize calls for service and dispatch appropriate personnel and equipment.
• Monitor CAD system and update Campus Police units.
• Operate RCS 800 MHz radio, monitor frequencies, and transmit vital information to field units.
• Maintain situational awareness for weather and incidents and keep management informed.
• Maintain and update logs in the Communications Center and perform other duties as assigned.

Skills

Emergency dispatch

Emergency call handling

Education

High School Diploma or Equivalent

Associate's Degree Related Field Preferred

Tools

CAD system

RCS 800 MHz radio

Job description

Overview

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport. Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visitwww.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required - And Associate's Degree Related Field Preferred

Experience

1 Year Telecommunications Or Security Required