Medical Call Center Associate – Flexible Hours

Ultimate Staffing; Livingston (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Professional development opportunities

Job summary

Ultimate Staffing Services is seeking a Medical Call Center Representative in California to deliver outstanding patient support. You will handle incoming calls, schedule appointments, verify insurance, and maintain accurate records, all while adhering to healthcare regulations.

The role emphasizes confidentiality, professionalism, and teamwork with healthcare professionals to resolve issues efficiently. Candidates should have a high school diploma and strong communication skills, with prior call

Qualifications

• High School Diploma or equivalent required.
• Experience in call center or medical customer service is a plus.
• Strong communication and interpersonal skills are essential.
• Proficiency with computer systems and data entry for records.
• Ability to handle sensitive information with discretion.
• Problem-solving and composure under pressure are important.

Responsibilities

• Answer incoming calls from patients and providers promptly and professionally.
• Assist callers with scheduling appointments and verifying insurance information.
• Maintain accurate records of all interactions in the system.
• Collaborate with healthcare professionals to resolve patient concerns.
• Ensure communications comply with company policies and healthcare regulations.
• Provide excellent customer service to enhance patient satisfaction.
• Participate in ongoing training to stay updated on industry standards.

Skills

Communication skills

Customer service

Data entry

Discretion with data

Education

High School Diploma

Tools

CRM software

Electronic health records

Job description

Ultimate Staffing Services is seeking a Medical Call Center Representative in California to deliver outstanding patient support. You will handle incoming calls, schedule appointments, verify insurance, and maintain accurate records, all while adhering to healthcare regulations.

The role emphasizes confidentiality, professionalism, and teamwork with healthcare professionals to resolve issues efficiently. Candidates should have a high school diploma and strong communication skills, with prior call