Medical Call Center Rep

Ultimate Staffing Services; Livingston (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Professional development opportunities

Job summary

Ultimate Staffing Services is seeking a Medical Call Center Representative in Livingston, California to provide timely, accurate assistance to patients and providers.

You will handle inbound calls, schedule appointments, verify insurance, and maintain detailed records while upholding privacy and HIPAA standards. The role emphasizes exceptional service, teamwork with healthcare professionals, and ongoing training. Compensation is $23 per hour with benefits included.

Qualifications

• High School Diploma required.
• Call center or medical environment experience is a plus.
• Strong communication and data-entry skills.
• Ability to handle confidential information with discretion.
• Excellent problem-solving abilities and composure under pressure.

Responsibilities

• Answer incoming calls from patients and healthcare providers promptly and professionally.
• Assist callers with scheduling appointments, verifying insurance information, and addressing general inquiries.
• Maintain accurate and detailed records of all interactions in the system.
• Work collaboratively with healthcare professionals to resolve patient concerns efficiently.
• Ensure all communications align with company policies and healthcare regulations.
• Provide exceptional customer service to enhance patient satisfaction and experience.
• Participate in ongoing training and development to stay updated on industry standards and practices.

Skills

Communication skills

Interpersonal skills

Data entry

Discretion with confidential info

Problem solving

Calm under pressure

Education

High School Diploma

Job description

Medical Call Center Rep (JN -102023-84243) Livingston, California

Salary: USD23 - USD23 per hour

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Medical Call Center Representative to join a dynamic team in California. This role is perfect for individuals who are passionate about providing excellent customer service in a medical setting. The Medical Call Center Representative will be responsible for ensuring that patients receive timely and accurate assistance with their inquiries.

Responsibilities

• Answer incoming calls from patients and healthcare providers promptly and professionally.
• Assist callers with scheduling appointments, verifying insurance information, and addressing general inquiries.
• Maintain accurate and detailed records of all interactions in the system.
• Work collaboratively with healthcare professionals to resolve patient concerns efficiently.
• Ensure all communication aligns with company policies and healthcare regulations.
• Provide exceptional customer service to enhance patient satisfaction and experience.
• Participate in ongoing training and development to stay updated on industry standards and practices.

Qualifications

• Education requirement is a High School Diploma.
• Previous experience in a call center or customer service role, preferably in a medical environment, is a plus.
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and software for data entry and record keeping.
• Ability to handle sensitive and confidential information with discretion.
• Excellent problem-solving skills and the ability to remain calm under pressure.

Required Work Hours

1st shift, Monday through Friday, with flexible hours as needed to accommodate business operations.

The role offers competitive compensation, with a fixed pay rate of $23.00 per hour. Additional benefits include healthcare coverage, paid time off, and opportunities for professional development.

This position offers a maximum and minimum pay rate of $21.00 per hour, providing consistent and reliable compensation for dedicated professionals.