Medical Call Center Specialist Flexible Hours Scheduling

Ultimate Staffing Services; Livingston (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Professional development opportunities

Job summary

Ultimate Staffing Services is seeking a Medical Call Center Representative in Livingston, California to provide timely, accurate assistance to patients and providers.

You will handle inbound calls, schedule appointments, verify insurance, and maintain detailed records while upholding privacy and HIPAA standards. The role emphasizes exceptional service, teamwork with healthcare professionals, and ongoing training. Compensation is $23 per hour with benefits included.

Qualifications

• High School Diploma required.
• Call center or medical environment experience is a plus.
• Strong communication and data-entry skills.
• Ability to handle confidential information with discretion.
• Excellent problem-solving abilities and composure under pressure.

Responsibilities

• Answer incoming calls from patients and healthcare providers promptly and professionally.
• Assist callers with scheduling appointments, verifying insurance information, and addressing general inquiries.
• Maintain accurate and detailed records of all interactions in the system.
• Work collaboratively with healthcare professionals to resolve patient concerns efficiently.
• Ensure all communications align with company policies and healthcare regulations.
• Provide exceptional customer service to enhance patient satisfaction and experience.
• Participate in ongoing training and development to stay updated on industry standards and practices.

Skills

Communication skills

Interpersonal skills

Data entry

Discretion with confidential info

Problem solving

Calm under pressure

Education

High School Diploma

Job description

Ultimate Staffing Services is seeking a Medical Call Center Representative in Livingston, California to provide timely, accurate assistance to patients and providers.

You will handle inbound calls, schedule appointments, verify insurance, and maintain detailed records while upholding privacy and HIPAA standards. The role emphasizes exceptional service, teamwork with healthcare professionals, and ongoing training. Compensation is $23 per hour with benefits included.