Temporary Patient Care Center Agent

Clinica Sierra Vista; Bakersfield (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health coverage

Vacation days

Wellness plan

Education assistance

Job summary

Clinica Sierra Vista in Bakersfield, CA is looking for a Temporary Contact Center Agent I to support patient care coordination across Providers, Nursing, Medical Assistants and Front Desk. You will handle inbound calls and help route inquiries with a focus on quality service.

Requirements include a high school diploma, computer proficiency with HER/EPM, 25 WPM typing, 10-Key, and a valid CA driver’s license. The role offers competitive pay and growth opportunities.

Qualifications

• High school diploma or GED.
• Must be computer proficient and able to utilize HER/EPM system.
• Type a minimum of 25 WPM and 10-Key.
• Excellent customer service skills.
• Good communication skills over the telephone.
• CA driver’s license and clean driving record.

Responsibilities

• Answer inbound calls and greet callers, route to correct department.
• Serve as operator for inbound/outbound calls and transfer patients appropriately.
• Pre-register patients with demographic information and verify eligibility.
• Provide information on financial requirements and Co-pays.
• Follow up on appointments and patient inquiries.
• Maintain confidentiality of patient information.

Skills

Customer service

Typing 25 WPM

10-Key

Communication skills

CA driver’s license

Education

High school diploma or GED

Tools

HER/EPM system

Job description

Clinica Sierra Vista in Bakersfield, CA is looking for a Temporary Contact Center Agent I to support patient care coordination across Providers, Nursing, Medical Assistants and Front Desk. You will handle inbound calls and help route inquiries with a focus on quality service.

Requirements include a high school diploma, computer proficiency with HER/EPM, 25 WPM typing, 10-Key, and a valid CA driver’s license. The role offers competitive pay and growth opportunities.