Medical Call Center Agent: Patient Care & Scheduling

Advanced-Ent-and-Allergy; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance after 2 months

Dental and vision insurance

Paid holidays

PTO (accrual)

Job summary

Advanced Ear, Nose, Throat and Allergy is seeking a compassionate front desk receptionist to assist with incoming patient calls and routine front desk duties in our Atlanta, GA clinic. The role emphasizes delivering high-level patient service, prompt and courteous communication, and maintaining patient confidentiality while supporting busy front-desk operations.

Requirements include a High School diploma, strong customer service, basic Microsoft Office skills, and reliability.

Qualifications

• High School Diploma or equivalent.
• Strong customer service skills.
• Attention to detail and high accuracy.
• Proficiency with Microsoft Office.
• Reliable transportation to the clinic.
• EMR experience a plus.
• Previous medical office experience a plus.

Responsibilities

• Answer multi-line phone.
• Patient registration.
• Schedule appointments.
• Respond to general inquiries.
• Escalate patient issues appropriately.
• Represent the business in a positive and professional manner.
• Protect patient confidentiality.
• Cover front desk as needed.
• Other duties as needed.

Skills

Customer Service

Attention to detail

High level of accuracy

Microsoft Office

Reliable Transportation

EMR experience

Medical experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Advanced Ear, Nose, Throat and Allergy is seeking a compassionate front desk receptionist to assist with incoming patient calls and routine front desk duties in our Atlanta, GA clinic. The role emphasizes delivering high-level patient service, prompt and courteous communication, and maintaining patient confidentiality while supporting busy front-desk operations.

Requirements include a High School diploma, strong customer service, basic Microsoft Office skills, and reliability.