Medical Call Center Representative

Advanced ENT & Allergy; Atlanta (GA); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Health insurance after 2 months

Dental and vision insurance

Paid holidays

PTO (accrual)

401k, LTD, and life insurance

Job summary

Advanced Ear, Nose, Throat and Allergy is seeking a compassionate front desk/telephone receptionist to handle patient calls and support front desk operations in Atlanta.

You will be the first point of contact for patients, registering new patients and scheduling appointments while delivering courteous, professional service.

Qualifications

• High School Diploma or equivalent.
• Customer service skills required.
• Attention to detail and high level of accuracy expected.
• Proficiency in Microsoft Office and basic computer skills.
• EMR experience a plus; medical office experience preferred.

Responsibilities

• Answer multi-line phone.
• Patient registration.
• Schedule appointments.
• Respond to general inquiries.
• Escalate patient issues appropriately.
• Represent the business in a positive and professional manner.
• Protect patient confidentiality.
• Cover front desk as needed.
• Other duties as needed.

Skills

Customer service

Attention to detail

High accuracy

Microsoft Office

Reliable transportation

EMR experience

Medical experience

Education

High School Diploma or equivalent

Tools

EMR systems

Phone system

Job description

For over 20 years, Advanced Ear, Nose, Throat and Allergy has provided top-notch otolaryngological care to the Atlanta community. In an effort to meet the needs of our patients, we are seeking a compassionate individual to assist with incoming patient phone calls throughout the day, helping to deliver a high level of service to the people entrusting us with their care. This person will be expected to answer all incoming calls promptly and courteously. As the first point of contact for many people calling in, it is important that this person have excellent customer service skills.

Responsibilities:

• Answer multi-line phone
• Patient registration
• Schedule appointments
• Respond to general inquiries
• Escalate patient issues appropriately
• Represent the business in a positive and professional manner
• Protect patient confidentiality
• Cover front desk as needed
• Other duties as needed

• High School Diploma or equivalent
• Customer Service Skills
• Attention to detail
• High level of accuracy
• Microsoft Office
• Reliable Transportation
• EMR experience a plus
• Previous medical experience a plus

• Basic health insurance premium paid for employee in full after 2 full months of employment
• Dental and vision insurance options
• Paid holidays
• PTO (accrual basis)
• 401k, LTD, and life insurance options