Medical Call Center Representative

Advanced Ear, Nose, Throat & Allergy; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance after 2 months

Dental and vision insurance

Paid holidays

Paid time off (PTO)

401(k), LTD, and life insurance

Job summary

Advanced Ear, Nose, Throat & Allergy is seeking a compassionate front desk assistant to manage incoming patient calls, registration, and appointment scheduling.

You will be the first contact for many patients, delivering courteous service and maintaining confidentiality in a medical setting.

Qualifications

• High School Diploma or equivalent.
• Customer Service skills required.
• Attention to detail and high accuracy.
• Microsoft Office proficiency.
• EMR experience is a plus.
• Previous medical experience is a plus.

Responsibilities

• Answer multi-line phone and handle patient registration.
• Schedule appointments and respond to general inquiries.
• Escalate patient issues appropriately.
• Protect patient confidentiality and cover front desk as needed.
• Represent the business in a positive and professional manner.

Skills

Customer Service Skills

Attention to detail

High level of accuracy

Microsoft Office

Education

High School Diploma or equivalent

Tools

EMR system

Job description

For over 20 years, Advanced Ear, Nose, Throat and Allergy has provided top-notch otolaryngological care to the Atlanta community. In an effort to meet the needs of our patients, we are seeking a compassionate individual to assist with incoming patient phone calls throughout the day, helping to deliver a high level of service to the people entrusting us with their care. This person will be expected to answer all incoming calls promptly and courteously. As the first point of contact for many people calling in, it is important that this person have excellent customer service skills.

Responsibilities

• Answer multi-line phone
• Patient registration
• Schedule appointments
• Respond to general inquiries
• Escalate patient issues appropriately
• Represent the business in a positive and professional manner
• Protect patient confidentiality
• Cover front desk as needed
• Other duties as needed

Requirements

• High School Diploma or equivalent
• Customer Service Skills
• Attention to detail
• High level of accuracy
• Microsoft Office
• Reliable Transportation
• EMR experience a plus
• Previous medical experience a plus

Benefits

• Basic health insurance premium paid for employee in full after 2 full months of employment
• Dental and vision insurance options
• Paid holidays
• PTO (accrual basis)
• 401k, LTD, and life insurance options