Patient Access Specialist: Fast-Paced Medical Call Center

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Mount Airy (NC); On-site; USD 34,000 - 40,000; Full time

Job summary

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) is seeking a compassionate Patient Access Specialist to be the first point of contact for patients. You will assist with scheduling, verify demographics and insurance, and document in the EHR system.

This role operates in a fast-paced call center environment, handling 115–125 inbound calls daily, maintaining HIPAA compliance, multi-line system, and collaborating with clinic staff to deliver friendly, accurate service.

Qualifications

• High school diploma or equivalent.
• 1 year of relevant experience (medical office or high-volume call center).
• Experience with Epic EHR is a plus.

Responsibilities

• Answer 115–125 inbound calls per day with a friendly, professional tone.
• Schedule, reschedule, and cancel patient appointments in the EHR.
• Collect, verify, and enter patient demographic and insurance information.
• Document and route patient triage requests to providers.
• Assist with general questions, concerns, and complaints.
• Collect pre‑payments and patient balances.
• Operate a multi‑line phone system.
• Maintain accuracy, confidentiality, and compliance with HIPAA.
• Collaborate with teammates and contribute to a positive work environment.
• Demonstrate reliable, predictable attendance and adherence to all policies.

Skills

Inbound calls

Scheduling

HIPAA compliance

Attention to detail

Customer service

Epic EHR

Education

High school diploma

Tools

Epic EHR

Job description

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) is seeking a compassionate Patient Access Specialist to be the first point of contact for patients. You will assist with scheduling, verify demographics and insurance, and document in the EHR system.

This role operates in a fast-paced call center environment, handling 115–125 inbound calls daily, maintaining HIPAA compliance, multi-line system, and collaborating with clinic staff to deliver friendly, accurate service.