Medical Call Center Representative

Advanced-Ent-and-Allergy; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance after 2 months

Dental and vision insurance

Paid holidays

PTO (accrual)

Job summary

Advanced Ear, Nose, Throat and Allergy is seeking a compassionate front desk receptionist to assist with incoming patient calls and routine front desk duties in our Atlanta, GA clinic. The role emphasizes delivering high-level patient service, prompt and courteous communication, and maintaining patient confidentiality while supporting busy front-desk operations.

Requirements include a High School diploma, strong customer service, basic Microsoft Office skills, and reliability.

Qualifications

• High School Diploma or equivalent.
• Strong customer service skills.
• Attention to detail and high accuracy.
• Proficiency with Microsoft Office.
• Reliable transportation to the clinic.
• EMR experience a plus.
• Previous medical office experience a plus.

Responsibilities

• Answer multi-line phone.
• Patient registration.
• Schedule appointments.
• Respond to general inquiries.
• Escalate patient issues appropriately.
• Represent the business in a positive and professional manner.
• Protect patient confidentiality.
• Cover front desk as needed.
• Other duties as needed.

Skills

Customer Service

Attention to detail

High level of accuracy

Microsoft Office

Reliable Transportation

EMR experience

Medical experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

For over 20 years, Advanced Ear, Nose, Throat and Allergy has provided top-notch otolaryngological care to the Atlanta community. In an effort to meet the needs of our patients, we are seeking a compassionate individual to assist with incoming patient phone calls throughout the day, helping to deliver a high level of service to the people entrusting us with their care. This person will be expected to answer all incoming calls promptly and courteously. As the first point of contact for many people calling in, it is important that this person have excellent customer service skills.

Responsibilities:

• Answer multi-line phone
• Patient registration
• Schedule appointments
• Respond to general inquiries
• Escalate patient issues appropriately
• Represent the business in a positive and professional manner
• Protect patient confidentiality
• Cover front desk as needed
• Other duties as needed

• High School Diploma or equivalent
• Customer Service Skills
• Attention to detail
• High level of accuracy
• Microsoft Office
• Reliable Transportation
• EMR experience a plus
• Previous medical experience a plus

• Basic health insurance premium paid for employee in full after 2 full months of employment
• Dental and vision insurance options
• Paid holidays
• PTO (accrual basis)
• 401k, LTD, and life insurance options