Medical Call Center Agent - Onsite in Boston

Express Employment Professionals - Cincinnati East; Boston (MA); On-site; USD 29,000 - 32,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Call Center Representative in Boston, MA. The role handles inbound medical calls, documents sensitive data, and requires strong communication and discretion in a fast-paced healthcare environment.

Candidates should have call center experience, typing 40 WPM, and the ability to work independently. Training is onsite, with multiple shift options and some holidays required.

Qualifications

• Previous call center experience required.
• Medical field experience preferred but not required.
• Hospital switchboard or answering service experience is a plus.
• Strong phone presence and excellent communication skills.
• Minimum typing speed of 40 WPM.
• Demonstrated job stability and consistent tenure.
• Ability to work independently and learn quickly.
• Willingness to work some holidays and during inclement weather.
• Background check required.

Responsibilities

• Handle inbound calls from patients and medical staff with professionalism and empathy
• Accurately document and manage sensitive information
• Provide clear, concise communication and support
• Navigate systems efficiently while maintaining attention to detail
• Maintain a high level of confidentiality at all times
• Remain professional and composed when handling sensitive or high-pressure calls

Skills

Call center experience

Strong communication

Typing 40 WPM

Independence

Medical terminology familiarity

Confidentiality

Reliability

High-pressure handling

Job description

Express Employment Professionals - Cincinnati East is seeking a Call Center Representative in Boston, MA. The role handles inbound medical calls, documents sensitive data, and requires strong communication and discretion in a fast-paced healthcare environment.

Candidates should have call center experience, typing 40 WPM, and the ability to work independently. Training is onsite, with multiple shift options and some holidays required.