Patient Call Center Specialist – Onsite to Remote

Brigham and Women's Hospital, Inc.; Weymouth (MA); Hybrid; USD 50,971,000 - 71,635,000; Full time

Benefits offered by this job

On-site training for 3 weeks

Remote work after training

Competitive benefits

Job summary

Mass General Brigham in Weymouth, MA is seeking a full-time Call Center Representative to support our multidisciplinary patient care team. The role handles a high volume of inbound calls, averaging 75–120 per day, and begins with on-site training for three weeks before transitioning to remote work.

The ideal candidate has a high school diploma, solid office experience, and proficiency with MS Office. Pay range is $17.71 to $24.94 per hour, with benefits and growth opportunities.

Qualifications

• High School Diploma or equivalent required.
• CMAA preferred.
• 2–3 years of office/clerical experience expected.
• Proficiency with MS Office and basic office procedures.
• Ability to multitask and communicate clearly and effectively.

Responsibilities

• Schedule appointments.
• Answer patient inquiries and provide relevant information.
• Handle complaints and troubleshoot issues.
• Deliver timely, high-quality customer service.
• Manage time and multitask effectively.

Skills

Phone etiquette

Office software

Communication skills

Time management

Customer service

Education

High School Diploma or equivalent

Tools

Phone system familiarity

Job description

Mass General Brigham in Weymouth, MA is seeking a full-time Call Center Representative to support our multidisciplinary patient care team. The role handles a high volume of inbound calls, averaging 75–120 per day, and begins with on-site training for three weeks before transitioning to remote work.

The ideal candidate has a high school diploma, solid office experience, and proficiency with MS Office. Pay range is $17.71 to $24.94 per hour, with benefits and growth opportunities.