Medical Call Center Agent I – Central Access

Olympic Medical; Port Angeles (WA); On-site; USD 27,000 - 38,000; Full time

Job summary

Olympic Medical Center in Port Angeles is seeking a Call Center Agent I for Central Access Services. You will manage incoming calls, document messages in the EHR, and route inquiries to the correct departments.

The role includes scheduling appointments, delivering excellent customer service, and assisting patients and providers with information. A high school diploma or GED is required; call center or patient service experience is preferred.

Qualifications

• High school diploma or GED required.
• Customer service or call center experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Answer inquiries and schedule appointments.
• Document messages into the EHR and route to appropriate departments.
• Provide excellent customer service per standards.

Skills

Customer service

Phone etiquette

Medical terminology

Education

High School diploma or GED

Tools

EHR system

Job description

Olympic Medical Center in Port Angeles is seeking a Call Center Agent I for Central Access Services. You will manage incoming calls, document messages in the EHR, and route inquiries to the correct departments.

The role includes scheduling appointments, delivering excellent customer service, and assisting patients and providers with information. A high school diploma or GED is required; call center or patient service experience is preferred.