Central Access Call Center Agent I – Patient Care Inquiries

Olympic Medical Center; Port Angeles (WA); On-site; USD 26,000 - 39,000; Full time

Job summary

Olympic Medical Center in Port Angeles, WA is seeking a front desk/call center assistant to provide excellent customer service, manage calls and messages, and schedule appointments for provider-based clinics and hospital outpatient departments.

The role requires a High School diploma or GED; prior reception/call center experience and familiarity with medical terminology are preferred. This on-site position may include weekend coverage and benefits as part of the hospital’s service program.

Qualifications

• High School diploma or GED required.
• Customer Service, Reception or Call Center experience preferred; knowledge of medical terminology preferred.

Responsibilities

• Provides excellent customer service according to Olympic Medical Center standards.
• Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned.
• Schedules appointments.
• Answers inquiries.

Skills

Customer service

Call center

Medical terminology

Education

High School diploma or GED

Tools

EHR

Job description

Olympic Medical Center in Port Angeles, WA is seeking a front desk/call center assistant to provide excellent customer service, manage calls and messages, and schedule appointments for provider-based clinics and hospital outpatient departments.

The role requires a High School diploma or GED; prior reception/call center experience and familiarity with medical terminology are preferred. This on-site position may include weekend coverage and benefits as part of the hospital’s service program.