Central Access Call Center Agent - Patient Scheduling

Clallam County Public Hospital District No. 2 (DBA Olympic Medical Center); Port Angeles (WA); On-site; USD 27,000 - 38,000; Full time

Job summary

Olympic Medical Center is seeking a friendly, professional receptionist to manage front-desk and call-center duties in Port Angeles. You will handle incoming calls, schedule appointments, and document messages in the EHR, ensuring accurate routing to departments.

Prior customer service or call center experience is preferred, with knowledge of medical terminology a plus. High School diploma or GED is required; EEO protections apply.

Qualifications

• Customer service, reception or call center experience preferred; knowledge of medical terminology.

Responsibilities

• Provide excellent customer service and manage incoming phone calls and messages from a central call center for OMC clinics and hospital departments.
• Document telephone messages into the EHR and route them to appropriate departments.
• Schedule appointments.
• Answer inquiries.

Skills

Customer service

Reception

Call center

Education

High School diploma or GED

Job description

Olympic Medical Center is seeking a friendly, professional receptionist to manage front-desk and call-center duties in Port Angeles. You will handle incoming calls, schedule appointments, and document messages in the EHR, ensuring accurate routing to departments.

Prior customer service or call center experience is preferred, with knowledge of medical terminology a plus. High School diploma or GED is required; EEO protections apply.