Call Center Agent I, Central Access Services

Clallam County Public Hospital District No. 2 (DBA Olympic Medical Center); Port Angeles (WA); On-site; USD 27,000 - 38,000; Full time

Job summary

Olympic Medical Center is seeking a friendly, professional receptionist to manage front-desk and call-center duties in Port Angeles. You will handle incoming calls, schedule appointments, and document messages in the EHR, ensuring accurate routing to departments.

Prior customer service or call center experience is preferred, with knowledge of medical terminology a plus. High School diploma or GED is required; EEO protections apply.

Qualifications

• Customer service, reception or call center experience preferred; knowledge of medical terminology.

Responsibilities

• Provide excellent customer service and manage incoming phone calls and messages from a central call center for OMC clinics and hospital departments.
• Document telephone messages into the EHR and route them to appropriate departments.
• Schedule appointments.
• Answer inquiries.

Skills

Customer service

Reception

Call center

Education

High School diploma or GED

Job description

ABOUT OLYMPIC MEDICAL CENTER:Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family.Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination!FTE:100%WORK SHIFTDaysPAY RANGE:$19.62 - $27.66UNION:SHIFT DIFFERENTIALS/PREMIUMS:Weekend & Holiday Shifts: NoOn Call Shifts: NoJOB DESCRIPTION:Provides excellent customer service according to Olympic Medical Center standards. Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned. Documents telephone messages into EHR and routes them to appropriate departments. Schedules appointments. Answers inquiries.EDUCATIONHigh School diploma or GED required.EXPERIENCECustomer Service, Reception or Call Center experience preferred; knowledge of medical terminology preferred.LICENSURE/CREDENTIALSNone.BENEFITS INFORMATION:Click here for information about our benefits.Equal Employment Opportunity (EEO) Statement:Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.