Medical Billing Supervisor

Quadax; Middleburg Heights (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Quadax in Middleburg Heights, OH seeks a Billing Department Supervisor to coordinate activities, supervise staff, and drive performance. The role starts with a 3-month training period in-office, followed by a hybrid schedule (3 days in-office, 2 remote) per management discretion.

Responsibilities include staffing planning, monitoring TAT, conducting meetings, coaching staff, reviewing timesheets, resolving insurer billing issues, and driving process improvements.

Qualifications

• Four-year degree or similar level of experience.
• 2-4 years of experience managing staff in a business environment.
• Experience with software and systems.
• Ability to collaborate with diverse groups of people.
• Experience attracting, developing, coaching, and retaining high performers.
• Ability to set priorities and communicate initiatives to staff.
• Demonstrated integrity, positive attitude, and goal-oriented initiative.
• Confidentiality in handling information.

Responsibilities

• Coordinate and supervise department work assignments and staffing levels.
• Monitor work lists to verify tasks meet turnaround times (TAT).
• Conduct staff meetings for onshore and offshore team members.
• Participate in client meetings to discuss process flows and billing issues.
• Conduct monthly quality audits on domestic and offshore staff.
• Measure productivity against targets.
• Coach, counsel, discipline, and appraise staff contributions.
• Review timesheets and monitor overtime.
• Resolve unusual or difficult insurer claim issues.
• Recommend process improvements based on analysis.
• Keep staff updated on SOPs and policy changes; communicate updates to management.
• Develop staff in resolving complex billing questions.
• Conduct employee performance reviews.
• Assist department manager in planning tasks and resources.
• This position is remote or hybrid at management discretion; occasional in-person meetings.
• Represent the department in the manager's absence.
• Other duties as assigned.

Skills

Staff management

Leadership

Collaboration

Coaching & development

Prioritization

Communication

Confidentiality

Integrity

Education

Four-year degree or similar level of experience

Tools

Microsoft Excel

Microsoft Word

Job description

This position is in office 5 days a week for the first 3 months (training period) in our Middleburg Heights, Ohio office. Then reverts to hybrid model of 3 days in office and 2 days working remote each week.

Purpose:

Coordinate department activities and special projects. Supervise staff in accordance with company policies and procedures. Provide guidance and encourage development of staff members. Perform annual performance reviews for staff.

Responsibilities:

• Coordinate and supervise department work assignments and staffing levels.
• Monitor work lists to verify work is being completed within required TAT (Turn Around Time). Move staff as needed to ensure the work is covered.
• Conduct scheduled staff meetings and other activities. This would include both onshore and offshore team members.
• Participate in client meetings, as needed, for discussion on process flows and billing issues.
• Conduct monthly quality audits on domestic and offshore staff to ensure all team members are following the client SOPs and meeting quality targets.
• Measure productivity for every staff member against established targets.
• Supervise staff in company policies and processes by coaching, counseling, disciplining employees, and appraising job contributions.
• Review employee timesheets and monitor overtime.
• Contact insurance companies to resolve unusual or difficult claim issues.
• Recommend and coordinate process improvement initiatives based on results of process analysis.
• Ensure staff members are kept up to date on policy changes and procedure updates related to the company and the client billing policies. Communicate SOP (Standard Operating Procedure) updates to the management team.
• Develop staff in resolving complex billing issues and other questions.
• Conduct employee performance reviews for the staff.
• Accomplish billing team departmental objectives by meeting expectations/goals.
• Monitor and serve on committees and teams as department representative.
• Assist department manager(s) in planning and organizing tasks and resources in a manner which results in achievement of strategic goals and objectives.
• This position is either remote or hybrid at management discretion. Occasional in-person meetings will be required.
• Represent the department in the absence of the Manager.
• Other duties as assigned.

Qualifications:

• Four-year degree or similar level of experience
• 2-4 years of experience working and managing staff in a business environment
• Experience in working with software and systems
• Ability to work effectively in collaboration with diverse groups of people
• Positive experience in attracting, developing, coaching, and retaining high performance team members
• Ability to establish priorities and effectively communicate initiatives and objectives to staff
• Demonstrated strong integrity, positive attitude, and goal-oriented initiative
• Proficient in using Microsoft Excel, Word, and other related software
• Ability to maintain confidentiality

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.