Medical Billing Manager

Quadax, Inc.; Middleburg Heights (OH); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Quadax, Inc. in Ohio is seeking a senior operations leader to drive process improvements, align client and corporate goals, and supervise staff performance across multiple teams.

You will analyze processes, implement enhancements, monitor KPIs, and participate in client meetings while ensuring dashboards stay current. A four-year degree and 5–10 years of managerial experience are required; the role starts in office with training and moves to a hybrid schedule.

Qualifications

• Four-year degree or equivalent experience.
• 5–10 years managing staff in a business environment.
• Experience with software and systems.
• Ability to collaborate with diverse groups.
• Strong coaching and retention skills.
• Ability to prioritize and communicate initiatives.
• Demonstrated integrity and goal orientation.
• Proficient in Microsoft Excel, Word, and related software.

Responsibilities

• Process analysis to identify improvements.
• Ensure corporate and client goals are met.
• Add, adapt, and implement processes for clients and teams.
• Oversee management staff and provide guidance.
• Monitor dashboards and adjust staffing as needed.
• Track staff productivity and address outliers.
• Participate in client meetings on processes and billing.
• Analyze process flows and daily activity of reports.
• Determine staffing needs based on client volume.
• Provide direction on task priorities.
• Address staff not meeting KPIs as needed.

Skills

Staff management

Process improvement

KPIs tracking

Communication

Collaboration

Education

Four-year degree

Tools

Microsoft Excel

Microsoft Word

Job description

This position is in office in Middleburg Heights, or Milan, Ohioand is 5 days a week for the first 3 months (training period). Then reverts to hybrid model of 3 days in office and 2 day working remote each week.

Key Responsibilities:

• Process analysis to determine areas of process improvement.
• Ensure that all corporate and client goals are being met.
• Add, adapt, and implement processes to meet the needs of both the client and the teams.
• Oversee management staff and provide education and guidance as needed.
• Monitor dashboards to ensure work is current and adjust staffing to address any out of target work.
• Monitor productivity of staff. Work with supervisor on any outliers.
• Participate in client meetings, as needed, for discussion on processes and billing issues.
• Analysis of process flows.
• Monitor the daily activity of all direct reports.
• Examine account work volumes in the various divisions to determine the needed resources.
• Determine staffing needs based on client volume – both past and forecasted.
• Provide direction to management staff on work task priorities.
• Monitor performance standards of staff and address staff not meeting KPIs (Key Performance Indicators) I.e., Coaching Plans, warnings, other disciplinary action as needed.
• Other duties as assigned.

Education/Experience:

• Four-year degree or similar level of experience
• 5 – 10 years of experience working and managing staff in a business environment
• Experience in working with software and systems
• Ability to work effectively in collaboration with diverse groups of people
• Positive experience in attracting, developing, coaching, and retaining high performance team members
• Ability to establish priorities and effectively communicate initiatives and objectives to staff
• Demonstrated strong integrity, positive attitude, and goal-oriented initiative
• Proficient in using Microsoft Excel, Word, and other related software
• Ability to maintain confidentiality

Salary Range: $55,000 - $65,000

Equal Opportunity Employer
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