Medical Assistant Supervisor - Lead, Train & Improve Care

AAPC; Wilmington (DE); On-site; USD 60,000 - 75,000; Full time

Job summary

Westside Family Healthcare is seeking a Supervisor to lead the Medical Assistant team on the clinical floor. This role coordinates care, oversees patient records, and supports the team to adhere to Westside's standards and procedures.

It requires MA certification, BLS/CPR, and several years of MA experience in ambulatory settings. The Clinical Floor Supervisor will work with the Nurse Manager to manage vaccines, inventory and QA activities, while performing MA duties when needed.

Qualifications

• High school diploma or GED.
• Successful completion of a medical assistant training program.
• At least 5 years of experience as a medical assistant.
• Current Medical Assistant certification from a recognized body.
• Current BLS/CPR certification.
• Experience with EMR software and Microsoft Office.

Responsibilities

• Direct daily activities of the Medical Assistant staff and ensure tasks meet standards.
• Resolve coverage issues for absences.
• Support MA orientation and ongoing training; enforce workflows.
• Maintain vaccine and supply inventory; serve as main contact for programs.
• Participate in quality improvement initiatives and sustainability.
• Ensure daily point-of-care testing per manufacturer guidance.
• Oversee equipment testing and report non-functional items.
• Complete MA timesheets and performance documentation as needed.
• Recruit, interview, and train new MA team members.
• Coordinate with nurse/manager on MA issues.
• Perform MA duties as defined in the MA job description.
• Maintain MA certification and CPR/BLS certification.

Skills

Leadership

Communication

Coordination

Clinical supervision

Education

Medical Assistant certification

Tools

EMR software

Microsoft Office

Job description

Westside Family Healthcare is seeking a Supervisor to lead the Medical Assistant team on the clinical floor. This role coordinates care, oversees patient records, and supports the team to adhere to Westside's standards and procedures.

It requires MA certification, BLS/CPR, and several years of MA experience in ambulatory settings. The Clinical Floor Supervisor will work with the Nurse Manager to manage vaccines, inventory and QA activities, while performing MA duties when needed.