Medical Assistant - Reproductive Health Front Desk

Planned Parenthood of the Pacific Southwest; Yuba City (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Planned Parenthood of the Pacific Southwest seeks a capable Front Office Clerk to support health center operations, handle patient check-in/out, process payments, and secure insurance information. You will enter patient data into the practice management system, coordinate scheduling, assist with billing tasks, and maintain accurate records while upholding PPMM customer service standards.

This role requires attention to detail, professionalism, empathy for diverse backgrounds, and flexibility to

Qualifications

• High School Diploma or GED.
• Ability to communicate sensitive information across a range of diverse backgrounds (verbal and written).
• General knowledge of Windows based computer applications and willingness to learn new computer skills
• Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and respect to patients and staff

Responsibilities

• Front Office Check-in & Check-out: Communicates professionally and accurately about services, payment and appointment scheduling.
• Provides paperwork to patients and secures payment and insurance information as needed for billing purposes.
• Enters accurate patient information into Electronic Practice Management System (EPM) and schedules appointments.
• Contacts insurance companies to obtain benefit information and authorization for services.
• Ensures accuracy of charges and posts charges to EPM for all pay types; runs end-of-day reports as directed by Center Manager.

Skills

Communication skills

Multitasking

Windows basics

Education

High School Diploma or GED

Job description

Planned Parenthood of the Pacific Southwest seeks a capable Front Office Clerk to support health center operations, handle patient check-in/out, process payments, and secure insurance information. You will enter patient data into the practice management system, coordinate scheduling, assist with billing tasks, and maintain accurate records while upholding PPMM customer service standards.

This role requires attention to detail, professionalism, empathy for diverse backgrounds, and flexibility to