Patient Services & Front Desk Coordinator

Planned Parenthood of the Pacific Southwest; San Diego (CA); On-site; USD 65,904,000 - 67,971,000; Full time

Benefits offered by this job

Mileage reimbursement

Flexible position differential rate

Job summary

Planned Parenthood of the Pacific Southwest is seeking a Front Office Representative for our Health Center in San Diego, CA. The role ensures a positive patient experience, handles check-in, scheduling, registration into our EHR, and insurance verification, while explaining costs and funding options to patients.

Responsibilities include greeting patients, communicating wait times, coordinating with back office, performing financial counseling, and assisting with government programs such as

Qualifications

• High School diploma or equivalent.
• 2+ years of customer service experience, or 1+ years of admitting/registration experience, or 1+ years of PPPSW healthcare experience.

Responsibilities

• Provide exceptional customer service with every patient, every time they come into the health center.
• Greet patients and communicate expected wait times and walk-in appointment availability.
• Communicate with back office regarding walk-in demand and wait time issues.
• Use service recovery techniques to ensure patients’ experience is optimal. Accurately enter patient demographics and insurance information into the Agency’s Practice Management system.
• Research issues involving patient demographics and insurance eligibility.
• Verify insurance eligibility, benefits, and patient share of cost for certain office visits and procedures with 3rd party and governmental payers upon scheduling of patients.
• Perform financial counseling with patients to ensure they are aware of their insurance coverage and financial responsibility.
• Serve as a patient educator ensuring they are aware and take advantage of all governmental programs such as Medi-Cal, PE, Family PACT, etc., as well as sliding fee discounts based on family size and income.
• Schedule family planning and specialty services appointments for patients and ensure appointment conforms to established authorizations.
• Develop and apply knowledge of complex medical insurance terminology.
• Effectively interacts with all departments as needed to respond effectively to questions and concerns expressed by patients.

Skills

Customer service

Admitting/registration

PPPSW healthcare experience

Education

High School diploma or equivalent

Job description

Planned Parenthood of the Pacific Southwest is seeking a Front Office Representative for our Health Center in San Diego, CA. The role ensures a positive patient experience, handles check-in, scheduling, registration into our EHR, and insurance verification, while explaining costs and funding options to patients.

Responsibilities include greeting patients, communicating wait times, coordinating with back office, performing financial counseling, and assisting with government programs such as