Patient Experience Front Desk Specialist

Lever, Inc.; El Cajon (CA); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Mileage reimbursement

Differential rate for flex positions

Job summary

Planned Parenthood of the Pacific Southwest in San Diego, CA seeks a Front Office Representative to ensure a positive patient experience, manage the waiting room, check-in, scheduling, and insurance verification.

You will educate patients on their financial responsibilities, assist with funding programs, and handle billing processes and reporting; the role includes phone and in-person customer service.

Qualifications

• High School diploma or equivalent.
• 2+ years of customer service experience
• or 1+ years of admitting/registration experience
• or 1+ years of PPPSW healthcare experience

Responsibilities

• Provide exceptional customer service with every patient, every time they come into the health center.
• Greet patients and communicate expected wait times and walk-in appointment availability.
• Communicate with back office regarding walk-in demand and wait time issues.
• Enter patient demographics and insurance information into the Practice Management system accurately.

Skills

Customer service

Admitting/Registration

PPPSW experience

Education

High School diploma or equivalent

Job description

Planned Parenthood of the Pacific Southwest in San Diego, CA seeks a Front Office Representative to ensure a positive patient experience, manage the waiting room, check-in, scheduling, and insurance verification.

You will educate patients on their financial responsibilities, assist with funding programs, and handle billing processes and reporting; the role includes phone and in-person customer service.