Medical Assistant - Primary Care with Phlebotomy

UnitedHealth Group (old); Torrington (CT); On-site; USD 22,000 - 40,000; Full time

Job summary

ProHealth Physicians, part of the Optum and UnitedHealth Group family, seeks a Medical Assistant to join the Family Practice team in Torrington, CT. The role supports patient care, clinical and administrative tasks, and thrives in a collaborative, patient-centered environment.

The position offers full-time hours (40/week), with clinic hours 7:30AM–6:00PM, Monday–Friday. Required MA education or military training and Epic familiarity are emphasized, with CPR/BLS preferred.

Qualifications

• Graduate of Accredited Medical Assistant program or completed relevant medical assisting training by any branch of the armed forces of the United States or 2+ years of aide or tech level work experience in healthcare.
• Experience working with Epic electronic health record (EHR).
• Intermediate level of computer proficiency.
• Certified / Registered Medical Assistant from AAMA, NHA, NCCT, or AMT.
• CPR/BLS Certification is preferred.

Responsibilities

• Provide patient care, clinical summary and direction on next steps or follow up.
• Perform phlebotomy for patients as needed.
• Act as a member of the care team, including preparing patients to be seen by collecting and recording clinical information as per protocol.
• Manage patients according to approved protocols and consistent with appointment and scheduling guidelines.
• Carry out standing orders consistent with practice policies and procedures.
• Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR).
• Schedule tests, treatments and follow up visits on behalf of patients; assist patients with identifying suitable outside resources for disease management and other services; refer patients when appropriate.
• Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR.
• Monitor task pools in order to respond to tasks in a timely manner, follow up on overdue orders/worklists and monitor status of critical referrals.
• In coordination with Regional Nurse Managers, maintain oversight of temperature monitoring.
• Assist care team to assure smooth office operation and delivery of excellent service through teamwork.
• Provide attention to patients in a manner that builds confidence, trust and loyalty.
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality.
• Maintain open lines of communications with care team and Regional Management team.
• Maintain knowledge of current coding, OSHA and CLIA regulations and company policies.
• Adhere to all patient safety initiatives.

Education

Graduate of Accredited Medical Assistant program

Certified / Registered Medical Assistant (AAMA, NHA, NCCT, AMT)

CPR/BLS Certification

2+ years of aide or tech level work experience in healthcare

Tools

Epic

Job description

ProHealth Physicians, part of the Optum and UnitedHealth Group family, seeks a Medical Assistant to join the Family Practice team in Torrington, CT. The role supports patient care, clinical and administrative tasks, and thrives in a collaborative, patient-centered environment.

The position offers full-time hours (40/week), with clinic hours 7:30AM–6:00PM, Monday–Friday. Required MA education or military training and Epic familiarity are emphasized, with CPR/BLS preferred.