Medical Assistant: Patient Care & Frontline Support

Mass General Brigham; Boston (MA); On-site; USD 31,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a patient services assistant to support clinical and non-clinical teams. You will take vital signs, document patient information, schedule appointments, and help manage patient flow in a fast-paced setting.

You will interact directly with patients, collaborate with physicians and nurses, and assist with phlebotomy and basic lab processes as needed. This role emphasizes accuracy, confidentiality, and strong customer service.

Qualifications

• High School Diploma or Equivalent required.
• 1–3 years direct MA or medical field experience preferred.
• BLS, CMA and EMT certifications preferred.

Responsibilities

• Onboard and assist junior Medical Assistants; participate in training.
• Escort patients to rooms, prepare equipment, interview patients, record vitals.
• Explain procedures and medications; provide patient education materials.
• Answer phones, handle insurance forms; liaise with departments.
• Collect blood/tissue samples; prepare for testing; perform phlebotomy if qualified.
• Maintain immunization inventory and check expiration dates.
• Support quality initiatives like patient identifiers and hand hygiene.

Skills

Vital signs

Patient interaction

Medical terminology

EHR systems

Phlebotomy

Attention to detail

Privacy & confidentiality

Education

High School Diploma or Equivalent

BLS Certification

Certified Medical Assistant (CMA)

Massachusetts EMT Certification (preferred)

Tools

EHR software

Job description

Mass General Brigham is seeking a patient services assistant to support clinical and non-clinical teams. You will take vital signs, document patient information, schedule appointments, and help manage patient flow in a fast-paced setting.

You will interact directly with patients, collaborate with physicians and nurses, and assist with phlebotomy and basic lab processes as needed. This role emphasizes accuracy, confidentiality, and strong customer service.