Medical Assistant II - Accountable Care Organization

Dartmouth-Hitchcock; Lebanon (NH); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Medical Assistant to join their Care Management team. This part-time role involves engaging with patients, managing electronic medical records, and supporting preventative care programs. The ideal candidate will possess strong interpersonal and communication skills, along with a solid understanding of Microsoft Office applications. You will play a crucial role in enhancing patient outcomes and ensuring efficient care delivery. If you are passionate about making a difference in patient care and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Graduate of an accredited Medical Assistant Program is required.
• Strong knowledge in Microsoft Office applications is essential.

Responsibilities

• Partner with patients and care management team to achieve shared goals.
• Facilitate patient outreach and document information in EMR.
• Track patient outcomes and contribute insights to team discussions.

Skills

Interpersonal Skills

Customer Service Skills

Communication Skills

Time Management

Organizational Skills

Education

Graduate of an accredited Medical Assistant Program

Tools

Microsoft Office

Job description

Overview

This is a part time 20 hours per week position

The ACO Medical Assistant is a vital member of the ACO Department’s multidisciplinary Care Management team, supporting the preventative care and chronic condition outreach programs for D-H attributed patients. Through patient engagement and EMR utilization, the ACO Medical Assistant acts as a liaison between the patient, care management team, and payor to improve patient outcomes and our ability to meet value-based payment and performance activity targets.

Responsibilities

1. Effectively partners with patients and care management team towards influencing shared goals.
2. Facilitates patient outreach through phone calls, patient portal messaging, and/or mailings to schedule appointments, screenings, and preventative tests.
3. Effectively navigates and documents pertinent patient information within the Electronic Medical Record (EMR).
4. Tracks and monitors patient outcomes related to preventative screening and chronic disease management, contributing valuable insights to interdisciplinary team discussions.
5. Appropriately handles patient interactions, identifying actual and potential barriers to adhering to quality interventions involving nursing staff and/or department leadership as needed.
6. Reviews gaps in care and disease registries to identify opportunities for outreach.
7. Supplies authorized information to third parties upon request.
8. Assists patients in completing forms associated with individualized care plans.
9. Facilitates pre-visit planning, including patient reminders, instruction, and preparation for specific procedures and/or warm handoffs as needed.
10. Performs other duties as required or assigned.

Qualifications

• Graduate of an accredited Medical Assistant Program required.
• Strong knowledge in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint required.
• Excellent interpersonal, customer service, and communication skills, both written and verbal.
• Excellent time management and organizational skills.
• Ability to work independently as well as in a team environment.
• Preferred Qualifications:
• Previous experience in an outpatient ambulatory care setting.
• Experience in supporting clinical quality programs e.g. HEDIS, Care Coordination, or Chronic Disease Management.
• Ability to participate in role development and adapt to role changes as they evolve.

Required Licensure/Certifications

• Certified Medical Assistant (CMA) - American Association of Medical Assistants OR Registered Medical Assistant (RMA) - American Medical Technologists OR Certified Clinical Medical Assistant (CCMA) – National Healthcareers Association plus DOL Registered Apprenticeships Certificate of Completion.
• Current BLS certification required.