Patient Advocate - Medical Assistant

CareCentrix; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Patient Advocate - Medical Assistant to work remotely in a high-volume call center. You will assist patients post-discharge by making outbound calls, answering inquiries, and coordinating care. Ideal candidates should possess empathy, attention to detail, and strong communication skills. The role offers a competitive hourly rate and a comprehensive benefits package, including health insurance and generous PTO.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Parental Leave

Tuition Assistance

Virtual Fitness Training

Walgreens Discount

Qualifications

• 1 year experience in healthcare as a Medical Assistant.
• 1 year Customer Service experience in a call center preferred.

Responsibilities

• Make outbound calls to patients recently discharged from the hospital.
• Resolve non-clinical issues for patients and communicate with physicians.

Skills

Empathy

Attention to Detail

Communication

Education

High School Diploma or GED

Tools

Dual Monitors

Job description

Join to apply for the Patient Advocate - Medical Assistant role at CareCentrix

Join to apply for the Patient Advocate - Medical Assistant role at CareCentrix

Get AI-powered advice on this job and more exclusive features.

As a Patient Advocate, you will work in a high-volume call center environment making outbound calls to patients recently discharged from the hospital and answering inbound calls from a queue.

You will ask non-clinical triage questions to determine if the Nurse Coach program could be beneficial to at home recovery or if other services are needed, such as transportation to doctors’ appointments. You will collect and document required data for end-to-end care to support the clinical program goals. For patients further along in the program, you will contact patients to ensure successful recovering at home.

Location: 100% Remote

Hourly Rate - $18/hr plus monthly incentive program

Training & Nesting Period – 3 to 5 Weeks

In this role, you will:

• Resolve non-clinical issues for patients, including answering questions and/or setting them up for a Nurse Coach assessment.
• Communicate with physicians and clinical staff regarding patient care.
• Support clinicians to ensure service levels and requirements are met.
• Escalate issues to Nurse Coaches or management as needed.
• Participate in and contribute to performance and process improvement activities.
• Coordinate care for patients.
• Perform other duties as needed.

This role is for you if:

• You can gain/build instant rapport with people over the phone.
• You have great empathy and the patience to deal with difficult callers or complex requests.
• You are results driven with strong attention to detail.
• You can comply with all company policies, including HIPAA/PHI policy.
• You strive to meet/exceed individual performance goals in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
• You are fun to work with! We are looking for team members who bring joy to the work they do.

QUALIFICATIONS

• High School Diploma or GED.
• 1 year of experience working in the healthcare or medical industry as a Medical Assistant required.
• 1 year Customer Service experience in a call center environment preferred.
• Ability to navigate dual monitors and multiple applications.
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).

What we offer:

• Starting Pay for external hires is $18.00 / hr + Monthly Incentive Bonus Opportunity.
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
• Advancement Opportunities, professional skills training, and tuition /exam reimbursement
• PayActiv - access earned income in between pay checks
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

CareCentrix maintains a drug-free workplace

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

CareCentrix accepts applications on an ongoing basis until a candidate is identified.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at CareCentrix by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

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