Medical Appointment Coordinator

Socket.dev; Wilmington (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

Wilmington Health in Wilmington, NC is seeking an Appointment Scheduling Specialist to manage patient appointments and patient inquiries. You will verify insurance information, handle data entry, and coordinate with providers to ensure smooth scheduling of services.

The role emphasizes exceptional customer service, empathy in patient interactions, and accurate documentation while maintaining HIPAA compliance and data security.

Qualifications

• Education: high school diploma or equivalent.
• Experience in a medical office or similar role.
• Strong communication and empathy in patient interactions.
• Proficient computer skills and familiarity with scheduling software.
• Ability to multitask in a fast-paced environment.
• Maintain confidentiality per HIPAA.

Responsibilities

• Handle all patient calls to schedule appointments and inquiries.
• Schedule, reschedule, and confirm patient appointments; ensure demographics and insurance data are accurate.
• Provide appointment reminders and pre-visit instructions.
• Enter patient information and verify insurance coverage.
• Coordinate with providers and office staff for scheduling changes.
• Collect copays for same-day virtual visits and document properly.
• Maintain HIPAA compliance and data security.

Skills

Empathy and active listening

Customer service excellence

Communication skills

Multitasking and prioritization

Data entry accuracy

Attention to detail

Education

High school diploma or equivalent

Tools

Scheduling software

Electronic Health Records (EHR)

Job description

Wilmington Health in Wilmington, NC is seeking an Appointment Scheduling Specialist to manage patient appointments and patient inquiries. You will verify insurance information, handle data entry, and coordinate with providers to ensure smooth scheduling of services.

The role emphasizes exceptional customer service, empathy in patient interactions, and accurate documentation while maintaining HIPAA compliance and data security.