Medical Appointment Concierge

ExamWorks; Rancho Cordova (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

ExamWorks is seeking a Scheduling Coordinator to coordinate appointments with clients, physicians and examinees in a medical office setting in Rancho Cordova, CA. The role ensures provider specialty and location requirements are met and ancillary services are arranged.

You will manage appointment scheduling through the system, confirm dates with physicians and clients, communicate changes or cancellations, and support billing and coordination of travel or lodging for out-of-town examinees.

Qualifications

• Ability to consistently handle multiple phone lines with heavy call volume.
• Exceptional communication skills.
• Typing speed of at least 35 WPM.
• Ability to work independently and manage time effectively.
• Maintain confidentiality and handle sensitive information.
• Collaborate in a team-oriented environment.
• Ability to follow company policies and procedures.

Responsibilities

• Schedule examinations and coordinate with physicians, clients, and examinees.
• Confirm appointment dates and times with offices and clients.
• Communicate changes, no-shows, and cancellations.
• Prepare and send exam notification letters daily.
• Coordinate ancillary services when needed (interpretation, transportation, etc.).
• Assist with billing related issues and pre-payments when required.

Skills

Phone handling

Communication skills

Typing 35 WPM

Independence

Time management

Confidentiality

Team orientation

Policy compliance

Education

High school diploma

Tools

Computer & office devices

Job description

ExamWorks is seeking a Scheduling Coordinator to coordinate appointments with clients, physicians and examinees in a medical office setting in Rancho Cordova, CA. The role ensures provider specialty and location requirements are met and ancillary services are arranged.

You will manage appointment scheduling through the system, confirm dates with physicians and clients, communicate changes or cancellations, and support billing and coordination of travel or lodging for out-of-town examinees.