Medical Appointment Clerk (K-Bay)

Caban Resources, LLC; Hawaii; On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare staffing company is seeking a Medical Appointment Clerk in Hawaii to manage scheduling for primary and specialty care. The role involves interacting with patients, ensuring accurate appointment management, and maintaining medical records compliance. Candidates should have good typing skills, solid knowledge of office technology, and at least 6 months of experience in medical scheduling. A high school diploma or GED is required. Excellent communication and customer service skills are essential.

Qualifications

• At least 6 months experience in medical office scheduling.
• Sedentary work requiring occasional light physical tasks.

Responsibilities

• Schedule medical appointments through phone calls and messages.
• Maintain accurate patient schedules using government systems.
• Confirm patient eligibility and update demographic information.

Skills

Typing skills (50 WPM)

Clear spoken and written English

Office equipment usage

Customer service skills

Education

High school diploma or GED

Tools

AHLTA

CHCS

DEERS

Job description

Job Overview

Get started on an exciting career in health information management. We’re with you every step of the way.

SUMMARY. Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

Qualifications

1. Mandatory knowledge and skills.
   • A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
   • Clearly speak and understand the English language.
   • Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
   • Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
2. Education. High school diploma or General Educational Development (GED) equivalency.
3. Experience. At least 6 months of experience in medical office scheduling.
4. Work Environment/Physical Requirements. The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

Systems Knowledge

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)

Performance Outcomes

• 3.1. Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• 3.2. Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• 3.3. Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
• 3.4. Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• 3.5. Validates basic patient demographic information prior to booking appointment for patients. Makes required updates.
• 3.6. Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
• 3.7. Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• 3.8. May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• 3.9. Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
• 3.10. If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.

Medical Appointment Clerks (Front Desk & Centralized Call Center Appointment Clerks) are required to provide clerical and administrative assistance support to the Directorate for Health Services, Directorate for Healthcare Business, Directorate for Clinical Support Services, and Directorate for Public Health at BHC-M, MCBH K-BAY, and associated Branch Health Clinics (BHCs) within a 25-mile radius of the MTF. In addition to, the Navy Liaison Office at Tripler Army Medical Center (TAMC) or Annexes on the Island of Oahu. These health clinics are TRICARE Prime facilities that serves active duty, their family members, eligible retired military personnel, and their families.

Appointment clerks are the initial patient contacts for services offered to TRICARE patients. Appointment clerks are positioned at the front desk of NHCH clinics or in a Central Appointment Desk/Call Center setting to serve active-duty personnel, their family members, retired service members, and their eligible family members to include family members of deceased service members. The contractor shall provide administrative support services to schedule appointments in Composite Health Care Systems (CHCS/AHLTA) or MHS GENESIS for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF. Serves as a medical records technician to process and maintain inpatient, outpatient or ambulatory procedure unit medical records. Compile or extract medical records data to ensure compliance with regulatory requirements.