Lead Medical Appointment Clerk (Supervisor)

Le CYR Consulting; Warner Robins (GA); Presencial; USD 38 000 - 56 000; Tempo integral

Resumo da oferta

Le CYR Consulting seeks a detail-oriented Lead Medical Appointment Clerk to supervise daily scheduling activities, coordinate provider calendars, and uphold patient confidentiality and service standards.

You will oversee staff, monitor call metrics, ensure coverage during all hours, and prepare performance reports for clinic leadership, while ensuring HIPAA and DoD policies.

Experience in clinical scheduling, minimum 6 months, with BLS certification preferred; high-speed typing (50 WPM) required.

Qualificações

• Education: High School Diploma or GED equivalent.
• Minimum 6 months’ experience in medical appointment scheduling.
• Typing speed of at least 50 WPM.
• BLS certification (AHA or Red Cross) required.
• Demonstrated supervisory or lead experience preferred.

Responsabilidades

• Supervise and coordinate daily operations of Medical Appointment Clerks supporting patient appointment services.
• Manage staff schedules and coverage to ensure uninterrupted services during all hours of operation.
• Oversee appointment scheduling, rescheduling, and cancellations in MHS GENESIS in compliance with access-to-care standards.
• Monitor call center performance metrics, including wait times, abandonment rates, and first-call resolution.
• Train, mentor, and evaluate staff to ensure compliance with DHA appointing procedures and customer service standards.
• Serve as the primary liaison between appointment staff and clinic leadership to resolve scheduling and access issues.
• Prepare and submit required performance and quality reports to Government leadership.
• Approve leave, address employee issues, and resolve patient complaints as required.
• Ensure compliance with HIPAA, Privacy Act, and DoD security policies.

Conhecimentos

Customer service

Communication

Organizational skills

Supervisory experience

Attention to detail

Formação académica

High School Diploma or GED

Ferramentas

MHS GENESIS

Descrição da oferta de emprego

We are currently hiring a detail-oriented Lead Medical Appointment Clerk to support daily clinical operations by managing patient scheduling, coordinating provider calendars, and maintaining the highest standards of customer service and confidentiality. This role is essential to maintaining workflow efficiency, minimizing appointment gaps, and supporting quality patient outcomes.

Qualifications

• Education: High School Diploma or General Educational Development (GED) equivalent.
• Experience:
• Minimum 6 months’ experience in medical appointment scheduling within a clinical setting
• Typing speed of at least 50 WPM
• Demonstrated supervisory or lead experience preferred
• Strong customer service, communication, and organizational skills
• License / Certification: Basic Life Support (BLS) certification (AHA or Red Cross) required

Responsibilities

• Supervise and coordinate daily operations of Medical Appointment Clerks supporting patient appointment services.
• Manage staff schedules and coverage to ensure uninterrupted services during all hours of operation.
• Oversee appointment scheduling, rescheduling, and cancellations in MHS GENESIS in compliance with access-to-care standards.
• Monitor call center performance metrics, including wait times, abandonment rates, and first-call resolution.
• Train, mentor, and evaluate staff to ensure compliance with DHA appointing procedures and customer service standards.
• Serve as the primary liaison between appointment staff and clinic leadership to resolve scheduling and access issues.
• Prepare and submit required performance and quality reports to Government leadership.
• Approve leave, address employee issues, and resolve patient complaints as required.
• Ensure compliance with HIPAA, Privacy Act, and DoD security policies.