Medical Appointment Clerk

Le CYR Consulting; Warner Robins (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

Le CYR Consulting is seeking a detail-oriented Medical Appointment Clerk in Warner Robins, Georgia. The role involves managing patient scheduling, coordinating provider calendars, and ensuring high standards of customer service and confidentiality. Required qualifications include a High School Diploma or GED, at least 6 months of experience in a medical office, and BLS certification. This position is crucial for maintaining workflow efficiency and supporting quality patient outcomes.

Qualifications

• At least 6 months of experience in a medical office or appointment scheduling role.
• Ability to clearly speak, read, and understand English.
• Basic Life Support (BLS) certification is required.

Responsibilities

• Schedule, reschedule, and cancel patient appointments.
• Answer incoming calls and respond to secure messages.
• Verify patient eligibility and demographic information.
• Maintain accurate appointment schedules, logs, and clinic templates.
• Ensure compliance with HIPAA and privacy requirements.

Skills

Communication skills

Customer service skills

Typing speed of at least 50 WPM

Familiarity with electronic medical record systems

Education

High School Diploma or GED

Job description

We are currently hiring a detail-oriented Medical Appointment Clerk

Supporting daily clinical operations by managing patient scheduling, coordinating provider calendars, and maintaining the highest standards of customer service and confidentiality. This role is essential to maintaining workflow efficiency, minimizing appointment gaps, and supporting quality patient outcomes.

Qualifications

• Education: High School Diploma or General Educational Development (GED) equivalent.
• Experience: At least 6 months of experience in a medical office or appointment scheduling role.
• Typing speed of at least 50 WPM is required.
• Ability to clearly speak, read, and understand English.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Experience using electronic medical record systems preferred.
• License / Certification: Basic Life Support (BLS) certification (AHA or Red Cross) required.

Responsibilities

• Schedule, reschedule, and cancel patient appointments using MHS GENESIS in accordance with clinic and access-to-care standards.
• Answer incoming calls and respond to secure messages while meeting call response time and customer service requirements.
• Verify patient eligibility and demographic information prior to booking appointments.
• Coordinate referrals, consults, and specialty care appointments as directed.
• Maintain accurate appointment schedules, logs, and clinic templates.
• Document no-shows, cancellations, refusals, and appointment outcomes using approved procedures.
• Route telephone consults and messages to appropriate clinical staff.
• Ensure compliance with HIPAA, Privacy Act, and DoD information security requirements.