Medical Appointment Clerk (Shaw AFB)

Shadowbox Consulting Associates LLC; Sumter (SC); On-site; USD 30,000 - 42,000; Full time

Job summary

ShadowBox Consulting Associates LLC seeks a full-time Medical Scheduling Clerk to manage appointments in government healthcare systems at Shaw Air Force Base. Responsibilities include scheduling, rescheduling, and cancellations via CHCS/AHLTA/MHS GENESIS, as well as confirming patient demographics and eligibility through DEERS.

Strong typing, English fluency, and customer service are required. The role emphasizes clerical accuracy, secure messaging, and coordination with care teams to ensure

Qualifications

• Fully qualified typist with 50 WPM.
• Must clearly speak and understand English.
• Proficient with standard office equipment (PCs, copiers, fax, phones).
• Strong medical ethics, communication and customer service.

Responsibilities

• Schedule medical appointments in government systems (CHCS/AHLTA/MHS GENESIS).
• Validate patient demographics and eligibility (DEERS).
• Contact patients via calls or secure messaging to schedule/reschedule/cancel.
• Maintain accurate, up-to-date appointment logs in the system.
• Assist in preparation of patient notices and reminders.

Skills

Typing 50 WPM

English fluency

Customer service

Telephone etiquette

Education

High school diploma or GED

Tools

Office equipment

Job description

Location: Shaw Air Force Base
Position: Full Time

Summary : Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

QUALIFICATIONS:

Mandatory knowledge and skills

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• Clearly speak and understand the English language.
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.

Education

• High school diploma or General Educational Development (GED) equivalency.

Experience

• At least 6 months of experience in medical office scheduling.

Work Environment/Physical Requirements

• The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)

PERFORMANCE OUTCOMES:

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Validates basic patient demographic information prior to booking appointment for patients. Makes required updates.
• Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
• Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
• If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.

ShadowBox is a WOSB and EDWOSB small business which is headquartered in West Chicago, Illinois. The company is a diversified professional services firm specializing in Workforce Solutions, Information Technology (IT) and Training in support of the U.S. Federal Government.

This is a full time position