Medical Receptionist

Akahi Associates/Kako'o Services, LLC; Fort Belvoir (VA); On-site; USD 22,707 - 32,341; Full time

Benefits offered by this job

Health and Wellness benefits

Vacation and sick leave

401(K) matching

Job summary

Akahi Associates/Kako'o Services, LLC is seeking a Receptionist to perform clerical duties and provide support for patient care at Fort Belvoir, VA. The role involves answering inquiries, scheduling appointments, and maintaining patient records while ensuring a courteous atmosphere.

The ideal candidate will have a high school diploma or GED, along with a year of experience in a medical environment and familiarity with Microsoft Office. Competitive pay of $19.98/hr plus health and wellness benefits is offered.

Qualifications

• One year of experience as an administrative technician in a medical environment.
• Familiarity with Microsoft Office applications including Excel, PowerPoint, Word, and Outlook.
• Ability to read, write, and speak English effectively.

Responsibilities

• Perform receptionist duties and assist staff members as needed.
• Answer inquiries and verify patient information for outpatient visits.
• Schedule appointments and maintain patient records.
• Greet visitors and determine the nature of their visit.

Skills

Administrative skills

Communication

Microsoft Office proficiency

Data entry

Education

High school diploma or GED equivalent

Job description

Overview

This position provides a variety of receptionist and other clerical duties in support of patient care and treatment.

Location: Fort Belvoir, VA

Pay: $19.98/hr & Health & Wellness $4.93*/hr worked (in lieu of benefits)

Benefits: Vest vacation, sick leave, holiday leave, Life, Accidental Death and Dismemberment, Short Term Disability

Optional Benefits: Medical, Dental, Vision, 401(K) matching with employee participation in 401(K) plan

Responsibilities

• Perform receptionist duties and other various clerical tasks to assist staff members as necessary.
• Answer inquiries, verify and obtain information for general public, customers, visitors and other interested parties and update the Data system if needed.
• Verify patient information and make corrections if needed with each request for an outpatient visit. Responsible for registering new patients in the Composite Health Care system (CHCS).
• Have sufficient knowledge and skills to record and maintain accurate records per AR 40-66 and the use of the electronic medical record system (AHLTA). Prepare daily end of day reports and able to utilize computer data systems in these processes.
• Use computer terminal to input patient information and book the appointment by inputting appropriate codes for various types of appointments, patient’s military status, health care provides, etc. maintain data manually and input later when system is down.
• Ensure all treatment requested by the provider has been scheduled; reschedule appointments when necessary.
• Initiate telephone consultations or Patient Communication Forms as needed and give to appropriate provider. Ask appropriate questions based on clinic guidelines to determine the nature and duration of symptoms. Book an appointment as appropriate or contact a clinician for triage.
• Advise patients presenting or calling to leave messages for their PCM that secure messaging is available and provide instructions for accessing the site (FBCH Home Page).
• Advise patients presenting or calling to request laboratory results that they may obtain future results via Tricare Online and provide instructions on accessing the site (FBCH Home Page).
• Add patient names to waiting list, if necessary. Call patient on waiting list when appointments become available.
• Greet all visitors and determine the nature of the visit. Verify patient’s DEERS eligibility and utilize two patient identifiers to ensure correct patient. Patient check-in should be accomplished using AHLTA or CHCS. If either system is down, patient check-in must be annotated on paper to include patient’s appointment time and the time they checked in. Place patient’s medical record in appropriate location. Present Third Party Collection documentation for all non-active duty patients. Prepare telephone consults, retrieve medical records, and assist with documentation from patients requesting prescription refills as needed. Provide a courteous and friendly atmosphere.
• Scan all necessary paper documents into HAIMS.
• Advise Team RN/LPN/MA of patient presenting with possible infectious disease, acute needs or special needs i.e., wheelchair.
• Include date, provider, and patient identifying information on all supporting documents in medical records.
• Screen walk-in patients to determine purpose of visit and eligibility for treatment. Explain clinic appointment procedures and coordinate walk-in appointments with health care provider. Observe patient for obvious signs of discomfort, illness or distress and notify professional staff of perceived emergencies.
• Answer telephone, obtain identifying information and determine the urgency of the call. Refer caller to appropriate staff member. Take messages. Apply clinic guidelines concerning release of patient information. Transfer misdirected calls to the appropriate number.
• Explain delays in schedules as appropriate. Attempt to resolve clinic complaints of an administrative nature and refer other complaints to appropriate authority. Provide requested information and assistance to patients whenever possible; refer them to other appropriate sources for information if necessary.
• Perform various other clerical tasks to assist staff members. For example, assure providers have their appointment rosters and administrative and/or medical records and use computer terminal to obtain requested patient information.
• Maintain/stock forms needed at front desk.
• Assist with other duties as needed and assigned.

Qualifications

• A high school diploma or GED equivalent.
• One year of experience as an administrative technician, in medical environment, using full range of equipment used in medical office environment.
• Familiar with Microsoft Office applications Excel, PowerPoint, Word, and Outlook.
• Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members.
• Have knowledge of computer operations and proficiency in the use of basic word processing, data entry, and automated records.

Kako'o Services is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other characteristics protected by law.

Only qualified individuals who are being considered will be contacted for an interview.