Medical Appointment Clerk

Health Partners Management Group; Texas; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Sick time

11 paid holidays

Company paid life insurance: $20,000

Medical insurance (employee only)

Dental, vision & voluntary life

Retirement plan

Critical illness and accident policies

Job summary

Health Partners Management Group, Inc. in Missouri seeks an Medical Appointment Clerk to schedule primary and specialty care using the MHS GENESIS system. You will also handle secure messages and calls to coordinate appointments for military facilities and civilian sites.

The role requires a fast, accurate typist (≥50 WPM), strong English communication, and experience in medical office scheduling. A high school diploma or GED and BLS certification are required; the work is primarily on-site with

Qualifications

• Fully qualified typist with 50 WPM minimum.
• Clearly speak and understand English.
• Proficient with standard office equipment.
• Strong communication and customer service skills.
• 6 months experience in medical office scheduling.

Responsibilities

• Schedule medical appointments using government computer system (MHS GENESIS).
• Maintain appointment schedules and access to care timeframes.
• Validate eligibility through DEERS and book accordingly.
• Keep accurate patient schedules and logs in government tools.
• Call patients or respond to secure messages to schedule/cancel appointments.
• Provide appointment reminders and notices (calls/texts).
• Process messages for PCM and clinic nurses per guidelines.

Skills

Typing 50 WPM

English fluency

Office equipment

Customer service

Education

HS diploma or GED

Tools

MHS GENESIS

DEERS

CHCS

Job description

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• Medical Appointment Clerk

COMPANY OVERVIEW:

Health Partners Management Group, Inc (HPMG) is a government contracting company in Poplar Bluff, Missouri. HPMG currently has a contract with the Federal Government. You would be a W-2 employee for HPMG and NOT a government employee.

SUMMARY

Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

Mandatory Knowledge And Skills

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• Clearly speak and understand the English language.
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.

BASIC LIFE SUPPORT (BLS) CERTIFICATION

Required and must stay current. Certification must be through the American Heart Association.

EDUCATION

High school diploma or General Educational Development (GED) equivalency.

EXPERIENCE

At least 6 months of experience in medical office scheduling.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

Unique Military Health Care Systems/Procedures

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care Systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)

Performance Outcomes

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a government computer system (MHS GENESIS).
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Validates basic patient demographic information prior to booking appointment for patients. Makes required updates.
• Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
• Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.

Benefits

• Paid time off
• Sick time
• Eleven (11) paid holidays
• $20,000 company paid life insurance policy
• Medical insurance (employee only coverage)
• Dental, vision and voluntary life insurance (optional)
• Retirement plan
• Critical illness and accident policies (provided through section 125 tax credits for qualifying employees)