Medical Administrative Assistant (Hybrid)

Mayo Foundation for Medical Education and Research; Eau Claire (WI); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a top-ranked healthcare provider as a liaison, providing exceptional customer service and support within a medical practice. You will facilitate patient access and manage inquiries while ensuring smooth operations. This full-time position offers competitive compensation and opportunities for career advancement.

Benefits

Medical plan options

Dental coverage

Vision plans

Retirement package

Qualifications

• Minimum three years of secretarial or customer service experience required.
• Healthcare experience preferred.
• Completion of medical terminology course preferred.

Responsibilities

• Serves as a liaison to patients and internal staff, handling customer service inquiries.
• Facilitates patient access and manages scheduling and correspondence.
• Maintains an understanding of department operations.

Skills

Interpersonal skills

Customer service

Organizational skills

Problem-solving

Analytical skills

Education

High school diploma or G.E.D. equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation andcomprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff who interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail.

Qualifications

High school diploma or G.E.D. equivalent required.
Minimum three years of secretarial, back office/front office experience in a physician's office or customer service role required.
Outstanding interpersonal skills with a commitment to customer service required.
Healthcare experience preferred.
Completion of a medical terminology course preferred.
Excellent oral and written communication skills.
Strong computer experience with advanced proficiency in Microsoft Word and Excel.
Excellent organizational, analytical, and problem-solving skills.
Highly motivated, able to work independently.
Able to multi-task and prioritize work load.

Work will primarily be performed remotely but at times will require incumbent to be on site. Therefore, must live within a reasonable driving distance of Eau Claire campus.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

Exemption Status

Nonexempt

Compensation Detail

$21.13 - $29.63 / hour.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M-F Daytime Hours

Weekend Schedule

No Weekends

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the'EOE is the Law'. Mayo Clinic participates inE-Verifyand may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Joy Kundrata