Medical Administrative Assistant (Hybrid)

Mayo Clinic Healthcare; Eau Claire (WI); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Administrative Assistant (Hybrid) to serve as a liaison for patients and healthcare professionals. Candidates should possess strong interpersonal skills, a high school diploma, and relevant experience. The role involves scheduling, patient inquiries, and administrative duties, contributing to the high-quality patient care that Mayo Clinic is known for.

Benefits

Medical: Multiple plan options.

Dental: Delta Dental or reimbursement account for flexible coverage.

Vision: Affordable plan with national network.

Retirement: Competitive retirement package.

Qualifications

• Minimum three years of secretarial or customer service experience required.
• Healthcare experience preferred.
• Completion of a medical terminology course preferred.

Responsibilities

• Serve as a liaison to patients and healthcare staff.
• Handle a high volume of telephone calls with superior customer service.
• Facilitate patient access and respond appropriately to inquiries.

Skills

Outstanding interpersonal skills

Customer service commitment

Organizational skills

Analytical skills

Problem-solving skills

Ability to multi-task

Education

High school diploma or G.E.D. equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Medical Administrative Assistant (Hybrid)

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Medical Administrative Assistant (Hybrid)

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Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.
  
  

Responsibilities

Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff who interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail.

Qualifications

High school diploma or G.E.D. equivalent required.

Minimum three years of secretarial, back office/front office experience in a physician's office or customer service role required.

Outstanding interpersonal skills with a commitment to customer service required.

Healthcare Experience Preferred.

Completion of a medical terminology course preferred.

Excellent oral and written communication skills.

Strong computer experience with advanced proficiency in Microsoft Word and Excel.

Excellent organizational, analytical, and problem-solving skills.

Highly motivated, able to work independently.

Able to multi-task and prioritize work load.

Work will primarily be performed remotely but at times will require incumbent to be on site. Therefore, must live within a reasonable driving distance of Eau Claire campus.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

Exemption Status

Nonexempt

Compensation Detail

$21.13 - $29.63 / hour.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M-F Daytime Hours

Weekend Schedule

No Weekends

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Joy Kundrata

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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