Medicaid & VA Home Care Coordinator

Nightingale Respite Care LLC; Ann Arbor (MI); On-site; USD 55,000 - 65,000; Full time

Job summary

Nightingale Respite Care LLC in Michigan is seeking an experienced Service Coordinator to support our Medicaid- and VA-funded home care operations. You will own client services, caregiver coordination, and day-to-day operations, ensuring timely delivery of high-quality care and compliance with program requirements.

You will manage caregiver schedules, review authorizations, and maintain accurate records, while building strong relationships with clients, families, referral partners, and case

Qualifications

• Minimum 1 year direct experience with Medicaid-funded home care services.
• Experience with Medicaid waivers or HCBS.
• Experience coordinating caregivers and client services.
• Familiarity with EVV and home‑care documentation.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Proficiency with scheduling software and computers.

Responsibilities

• Coordinate in-home care services for Medicaid-funded and VA-funded clients.
• Manage caregiver schedules, staffing assignments, and service coverage.
• Assist with caregiver recruitment, interviews, onboarding, and retention.
• Maintain regular communication with clients, families, caregivers, and referral partners.
• Respond promptly to staffing challenges, service interruptions, and client concerns.
• Promote continuity of care and exceptional client satisfaction.
• Coordinate services in accordance with Michigan Medicaid and VA program requirements.
• Review service authorizations, approved service hours, and program-specific limitations.
• Communicate with Medicaid case managers, waiver agencies, VA representatives, and referral sources.
• Monitor service utilization and proactively address potential service interruptions.
• Maintain accurate client records and required program documentation.
• Support compliance with payer requirements and service delivery standards.
• Monitor EVV, visit documentation, and scheduling accuracy.
• Utilize home care management software to oversee daily service operations.
• Identify and resolve service discrepancies and documentation concerns.
• Assist with incident reporting, quality assurance, and operational follow-up.
• Track unstaffed hours, caregiver availability, and outstanding service needs.
• Maintain organized, accurate, and timely operational records.
• Build and maintain relationships with Medicaid and VA partners.
• Support client referrals, caregiver recruitment, and service expansion.
• Identify opportunities to improve service delivery and retention.

Skills

Medicaid experience

Caregiver coordination

EVV familiarity

Scheduling

Organizational skills

Communication

Problem-solving

Independent work

Tools

AxisCare

Job description

Nightingale Respite Care LLC in Michigan is seeking an experienced Service Coordinator to support our Medicaid- and VA-funded home care operations. You will own client services, caregiver coordination, and day-to-day operations, ensuring timely delivery of high-quality care and compliance with program requirements.

You will manage caregiver schedules, review authorizations, and maintain accurate records, while building strong relationships with clients, families, referral partners, and case