Service Coordinator – Medicaid & Veterans Home Care

Nightingale Respite care; Dexter (MI); On-site; USD 55,000 - 65,000; Full time

Job summary

Nightingale Respite Care LLC in Michigan seeks an experienced Service Coordinator to support our Medicaid- and VA-funded home care operations. You will own client and caregiver coordination, ensure service coverage, and maintain accurate documentation.

The role requires strong organizational skills, proactive problem solving, and the ability to build relationships with clients, families, referral partners, and case managers. EVV oversight and compliance are part of daily duties.

Qualifications

• Minimum of 1 year direct Medicaid-funded home care experience.
• Experience with Medicaid service coordination including authorizations, hours, documentation, and case manager communication.
• Caregiver scheduling and client service management experience.
• Familiarity with EVV and home care documentation standards.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently, manage priorities, and follow through.

Responsibilities

• Coordinate in-home care for Medicaid- and VA-funded clients.
• Manage caregiver schedules, staffing, and service coverage.
• Assist with caregiver recruitment, onboarding, and retention.
• Maintain regular communication with clients, families, caregivers, and referral partners.
• Respond promptly to staffing challenges, service interruptions, and client concerns.
• Promote continuity of care and client satisfaction.
• Monitor EVV, visit documentation, and scheduling accuracy.
• Utilize home care management software to oversee daily operations.
• Identify and resolve documentation concerns and compliance issues.
• Track unstaffed hours and caregiver availability.

Skills

Medicaid coordination

EVV compliance

Caregiver scheduling

Client service management

Communication

Independent work

Problem solving

Documentation

2+ years Medicaid coordination

VA-funded care experience

MI Medicaid/VA relationships

AxisCare experience

Growth mindset for agency

Microsoft Office

Tools

AxisCare

MS Office

Job description

Description

Join Our Team and Make a Difference!

Nightingale Respite Care LLC is seeking an experienced, motivated, and highly organized Service Coordinator to support our growing Michigan home care operations.

We are looking for a professional who understands Medicaid-funded home care services, values exceptional client care, and takes pride in keeping daily operations running smoothly.

Experience with Veterans Affairs (VA)-funded home care programs is highly desirable.

This is more than a scheduling position. Our ideal candidate is proactive, dependable, resourceful, and comfortable taking ownership of client services, caregiver coordination, and operational responsibilities.

If you enjoy solving problems, building relationships, and making a meaningful difference in people's lives, we would love to hear from you!

What You'll Do

Client & Caregiver Coordination

• Coordinate in-home care services for Medicaid-funded and VA-funded clients.
• Manage caregiver schedules, staffing assignments, and service coverage.
• Assist with caregiver recruitment, interviews, onboarding, and retention.
• Maintain regular communication with clients, families, caregivers, and referral partners.
• Respond promptly to staffing challenges, service interruptions, and client concerns.
• Promote continuity of care and exceptional client satisfaction.

Medicaid & Veterans Program Coordination

• Coordinate services in accordance with applicable Michigan Medicaid and VA program requirements.
• Review service authorizations, approved service hours, and program-specific limitations.
• Communicate with Medicaid case managers, waiver agencies, support coordinators, VA representatives, and referral sources.
• Monitor service utilization and proactively address potential service interruptions.
• Maintain accurate client records and required program documentation.
• Support compliance with applicable payer requirements and service delivery standards.

Operations & Compliance

• Monitor Electronic Visit Verification (EVV), visit documentation, and scheduling accuracy.
• Utilize home care management software to oversee daily service operations.
• Identify and resolve service discrepancies and documentation concerns.
• Assist with incident reporting, quality assurance, and operational follow-up.
• Track unstaffed hours, caregiver availability, and outstanding service needs.
• Maintain organized, accurate, and timely operational records.

Relationship Development & Growth

• Build and maintain positive relationships with Medicaid referral sources, VA contacts, and community partners.
• Support client referrals, caregiver recruitment, and service expansion.
• Identify opportunities to improve service delivery and strengthen client and caregiver retention.

#NGCORP

Requirements

Required Qualifications

• Minimum of 1 year of direct, hands-on experience working with Medicaid-funded home care services, Medicaid waiver programs, or Home and Community-Based Services (HCBS).
• Demonstrated experience with Medicaid service coordination, including service authorizations, approved service hours, required documentation, and communication with case managers or support coordinators.
• Experience with caregiver scheduling, staffing coordination, and client service management.
• Familiarity with Medicaid compliance requirements, Electronic Visit Verification (EVV), and home care documentation standards.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently, manage competing priorities, and follow through on responsibilities.
• Proficiency with computers, electronic documentation, and scheduling systems.

Highly Preferred Qualifications

• 2 or more years of direct experience coordinating Medicaid-funded home care services or waiver programs.
• 1–2 years of direct experience with Veterans Affairs (VA)-funded home care services, including VA Community Care, Homemaker/Home Health Aide, or Veteran-Directed Care programs.
• Experience with Michigan Medicaid programs, including the MI Choice Waiver or Medicaid Home Help.
• Established working relationships with Michigan Medicaid case managers, waiver agencies, VA representatives, or community referral partners.
• Experience with caregiver recruitment, onboarding, and client retention.
• Familiarity with AxisCare or similar home care management software.
• Experience supporting the growth of a home care agency or service territory.

What Makes Someone Successful Here?

We value individuals who demonstrate initiative, accountability, and a genuine commitment to quality care.

Our ideal Service Coordinator:

• Takes ownership of responsibilities and follows through on commitments.
• Anticipates staffing challenges and proactively develops solutions.
• Understands the importance of compliance, accuracy, and timely documentation.
• Communicates professionally and builds strong working relationships.
• Works independently while remaining a dependable part of the team.
• Is passionate about helping seniors, individuals with disabilities, and veterans receive reliable, compassionate care.

Compensation

$55,000–$65,000 annually, based on qualifications and relevant experience.

Candidates with demonstrated experience in both Medicaid-funded and VA-funded home care programs may qualify for compensation toward the upper end of the range.

Why Join Nightingale Respite Care?

At Nightingale Respite Care LLC, we believe dependable home care begins with dedicated people who genuinely care about the individuals and families we serve.

You’ll have the opportunity to contribute to a growing Michigan operation, work alongside supportive leadership, and make a meaningful impact on the quality and continuity of care provided to our clients.

Nightingale Respite Care LLC is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law