Service Coordinator – Medicaid & Veterans Home Care

Nightingale Respite Care LLC; Saline (MI); On-site; USD 42,000 - 63,000; Full time

Job summary

Nightingale Respite Care LLC in Michigan is seeking an experienced Service Coordinator to support our growing home care operations. You will manage Medicaid-funded and VA-funded client services, caregiver coordination, and day-to-day operational tasks with a proactive, service-oriented approach.

The role emphasizes building relationships with clients, families, and referral partners, ensuring scheduling accuracy, timely documentation, and compliance with payer requirements.

Qualifications

• 1 year of direct experience with Medicaid-funded homecare or HCBS.
• Experience with Medicaid waivers and service authorizations.
• Familiarity with EVV and home care documentation standards.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently and manage competing priorities.

Responsibilities

• Coordinate Medicaid- and VA-funded in-home care services.
• Manage caregiver schedules, staffing, and service coverage.
• Assist with caregiver recruitment, onboarding, and retention.
• Maintain regular communication with clients, families, and referral partners.
• Ensure EVV, documentation, and compliance with payer requirements.

Skills

Medicaid homecare

Caregiver scheduling

EVV familiarity

Communication

Organizational skills

Tools

AxisCare

Job description

Nightingale

Nightingale Respite Care LLC is seeking an experienced, motivated, and highly organized

Service Coordinator

to support our growing Michigan home care operations. We are looking for a professional who understands Medicaid-funded home care services, values exceptional client care, and takes pride in keeping daily operations running smoothly. Experience with Veterans Affairs (VA)-funded home care programs is highly desirable. This is more than a scheduling position. Our ideal candidate is proactive, dependable, resourceful, and comfortable taking ownership of client services, caregiver coordination, and operational responsibilities. If you enjoy solving problems, building relationships, and making a meaningful difference in people's lives, we would love to hear from you!

Description

Join Our Team and Make a Difference!

Nightingale

Service Coordinator

to support our growing Michigan home care operations. We are looking for a professional who understands Medicaid-funded home care services, values exceptional client care, and takes pride in keeping daily operations running smoothly. Experience with Veterans Affairs (VA)-funded home care programs is highly desirable. This is more than a scheduling position. Our ideal candidate is proactive, dependable, resourceful, and comfortable taking ownership of client services, caregiver coordination, and operational responsibilities. If you enjoy solving problems, building relationships, and making a meaningful difference in people's lives, we would love to hear from you!

What You'll Do

Client & Caregiver Coordination

• Coordinate in-home care services for Medicaid-funded and VA-funded clients.
• Manage caregiver schedules, staffing assignments, and service coverage.
• Assist with caregiver recruitment, interviews, onboarding, and retention.
• Maintain regular communication with clients, families, caregivers, and referral partners.
• Respond promptly to staffing challenges, service interruptions, and client concerns.
• Promote continuity of care and exceptional client satisfaction.

Medicaid & Veterans Program Coordination

• Coordinate services in accordance with applicable Michigan Medicaid and VA program requirements.
• Review service authorizations, approved service hours, and program-specific limitations.
• Communicate with Medicaid case managers, waiver agencies, support coordinators, VA representatives, and referral sources.
• Monitor service utilization and proactively address potential service interruptions.
• Maintain accurate client records and required program documentation.
• Support compliance with applicable payer requirements and service delivery standards.

Operations & Compliance

• Monitor Electronic Visit Verification (EVV), visit documentation, and scheduling accuracy.
• Utilize home care management software to oversee daily service operations.
• Identify and resolve service discrepancies and documentation concerns.
• Assist with incident reporting, quality assurance, and operational follow-up.
• Track unstaffed hours, caregiver availability, and outstanding service needs.
• Maintain organized, accurate, and timely operational records.

Relationship Development & Growth

• Build and maintain positive relationships with Medicaid referral sources, VA contacts, and community partners.
• Support client referrals, caregiver recruitment, and service expansion.
• Identify opportunities to improve service delivery and strengthen client and caregiver retention.

#NGCORP

Requirements

Required Qualifications

• Minimum of 1 year of direct, hands-on experience working with Medicaid-funded homecare services, Medicaid waiver programs, or Home and Community-Based Services (HCBS).
• Demonstrated experience with Medicaid service coordination, including service authorizations, approved service hours, required documentation, and communication with case managers or support coordinators.
• Experience with caregiver scheduling, staffing coordination, and client service management.
• Familiarity with Medicaid compliance requirements, Electronic Visit Verification (EVV), and home care documentation standards.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently, manage competing priorities, and follow through on responsibilities.
• Proficiency with computers, electronic documentation, and scheduling systems.

Highly Preferred Qualifications

• 2 or more years of direct experience coordinating Medicaid-funded home care services or waiver programs.
• 1–2 years of direct experience with Veterans Affairs (VA)-funded home care services, including VA Community Care, Homemaker/Home Health Aide, or Veteran-Directed Care programs.
• Experience with Michigan Medicaid programs, including the MI Choice Waiver or Medicaid Home Help.
• Established working relationships with Michigan Medicaid case managers, waiver agencies, VA representatives, or community referral partners.
• Experience with caregiver recruitment, onboarding, and client retention.
• Familiarity with AxisCare or similar home care management software.
• Experience supporting the growth of a home care agency or service territory.

What Makes Someone Successful Here?

We value individuals who demonstrate initiative, accountability, and a genuine commitment to quality care. Our ideal Service Coordinator:

• Takes ownership of responsibilities and follows through on commitments.
• Anticipates staffing challenges and proactively develops solutions.
• Understands the importance of compliance, accuracy, and timely documentation.
• Communicates professionally and builds strong working relationships.
• Works independently while remaining a dependable part of the team.
• Is passionate about helping seniors, individuals with disabilities, and veterans receive reliable, compassionate care.

Nightingale Respite Care LLC is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law