Lead Income Maintenance Caseworker (Medicaid/NC FAST)

JCI; Smithfield (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Johnston County Department of Social Services seeks a Lead Worker to oversee IMC II level income maintenance, ensure accurate eligibility determinations for Medicaid, and mentor staff on NC FAST processes.

The role requires strong analytical and communication skills, experience with Medicaid programs, and the ability to manage caseloads effectively within a busy public service environment.

Qualifications

• Ability to interpret and apply county, state, and federal regulations.
• Ability to communicate complex information effectively, with diverse populations.
• Ability to manage and monitor caseloads for income maintenance programs.
• Experience with Medicaid and NC FAST system is preferred.
• Experience training staff on Medicaid processes is desirable.

Responsibilities

• Lead worker over IMC II level income maintenance.
• Provide training for new staff and existing staff on NC Fast.
• Monitor and review incoming applications & recertifications.
• Assist with maintenance of caseload for Family and Children’s Medicaid.
• Participate in determining initial and ongoing client eligibility.

Skills

Analytical thinking

Communication skills

Caseload management

Training & staff development

Regulatory knowledge

Data entry accuracy

Problem solving

Tools

NC FAST

Job description

Johnston County Department of Social Services seeks a Lead Worker to oversee IMC II level income maintenance, ensure accurate eligibility determinations for Medicaid, and mentor staff on NC FAST processes.

The role requires strong analytical and communication skills, experience with Medicaid programs, and the ability to manage caseloads effectively within a busy public service environment.