Economic Services Supervisor — Medicaid Eligibility Lead

Alamance County Government; Burlington (NC); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Retirement benefits

Paid time off

Descripción de la vacante

Alamance County Government seeks an Economic Services Supervisor to lead a team of caseworkers, ensuring accurate eligibility determinations for Family and Children’s Medicaid and related programs. You will guide daily operations, provide coaching, and drive performance improvements in a mission-driven, supportive environment.

The role emphasizes empathetic leadership, clear communication, and strong organizational skills to improve outcomes for vulnerable residents of Alamance County.

Formación

• Three years of experience as a caseworker or investigator in an Economic Services program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.
• Knowledge of Medicaid.
• Valid NC driver’s license.

Responsabilidades

• Guiding the Team: Planning, organizing, and directing daily operations to support high-quality service.
• Coaching & Growth: Training, mentoring, and setting clear work standards so staff can succeed.
• Accountability: Reviewing work, providing feedback, and leading performance evaluations.
• Problem-Solving: Analyzing workflow and caseloads to improve efficiency and outcomes.
• Collaboration: Partnering with internal and external agencies to connect clients with vital resources.

Conocimientos

Income maintenance programs

Leadership

Case management

Regulations knowledge

Communication

Descripción del empleo

Alamance County Government seeks an Economic Services Supervisor to lead a team of caseworkers, ensuring accurate eligibility determinations for Family and Children’s Medicaid and related programs. You will guide daily operations, provide coaching, and drive performance improvements in a mission-driven, supportive environment.

The role emphasizes empathetic leadership, clear communication, and strong organizational skills to improve outcomes for vulnerable residents of Alamance County.