Medicaid Support Specialist – In-Office, Austin

BCforward; Austin (TX); In loco; USD 25.000 - 28.000; Part-time

Vantaggi offerti da questo lavoro

Competitive compensation

Growth opportunities

Inclusive culture

Exposure to new technologies

Descrizione del lavoro

BCforward seeks a Customer Service Representative to join our on-site team in Austin, TX. You will handle high-volume inbound calls, assist Medicaid providers and clients with eligibility and claims inquiries, and document all interactions accurately.

The role emphasizes unbiased, courteous service and strict attendance, with performance metrics guiding daily work. Ideal candidates have at least 6 months in a fast-paced contact center, strong communication, and the ability to multitask while

Competenze

• At least 6 months of high-volume inbound call center experience within last year.
• Ability to multi-task with accuracy and professionalism.
• Clear verbal and written communication with strong documentation.

Mansioni

• Respond to inbound Medicaid eligibility and claim status inquiries.
• Provide unbiased assistance and escalate when needed.
• Document interactions clearly in logs and systems.
• Meet performance and attendance targets.

Conoscenze

Inbound calls

Communication

Documentation

Multi-tasking

Attendance reliability

Strumenti

Microsoft Office

Descrizione del lavoro

BCforward seeks a Customer Service Representative to join our on-site team in Austin, TX. You will handle high-volume inbound calls, assist Medicaid providers and clients with eligibility and claims inquiries, and document all interactions accurately.

The role emphasizes unbiased, courteous service and strict attendance, with performance metrics guiding daily work. Ideal candidates have at least 6 months in a fast-paced contact center, strong communication, and the ability to multitask while