Medicaid Services Frontline Coordinator

Louisiana; Lafayette (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Louisiana Department of Health seeks an administrative services professional to serve as the first contact for Medicaid-related inquiries across Louisiana. You will handle in-person, phone, and email questions, update case records, and support eligibility operations in a fast-paced environment.

You will process correspondence, assist with LaMEDS changes, and help maintain office efficiency while supporting outreach efforts and ensuring accurate program information is conveyed to the public.

Qualifications

• Three years of experience in administrative services.
• Experience substitution: every 15 semester hours earned is credited as six months of experience.

Responsibilities

• Serves as the agency’s front line support by assisting the public with questions related to Medicaid policies, program requirements, case status, and application or renewal processes.
• Processes statewide correspondence by receiving, sorting, stamping, scanning, filing, and disposing of mail, email, and faxes according to policy.
• Updates LaMEDS case records with status changes and notes, and handles mailing documents, case closures, and document indexing.
• Assists with self-service portal changes in LaMEDS, including updates to personal information, household composition, income, and requests for case actions.
• Performs clerical and data entry tasks in LaMEDS, including task assignment to Medicaid analysts.
• Supports customer service and outreach during high call volumes and community events.
• Maintains equipment and property records, manages office supplies, and supports safety activities to ensure efficient daily operations.

Skills

Direction following

Accountability

Policies & procedures

Ethics & integrity

Communication

Professionalism

Job description

The Louisiana Department of Health seeks an administrative services professional to serve as the first contact for Medicaid-related inquiries across Louisiana. You will handle in-person, phone, and email questions, update case records, and support eligibility operations in a fast-paced environment.

You will process correspondence, assist with LaMEDS changes, and help maintain office efficiency while supporting outreach efforts and ensuring accurate program information is conveyed to the public.