ADMINISTRATIVE COORDINATOR 4

Louisiana; Lafayette (LA); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

The Louisiana Department of Health seeks an administrative services professional to serve as the first contact for Medicaid-related inquiries across Louisiana. You will handle in-person, phone, and email questions, update case records, and support eligibility operations in a fast-paced environment.

You will process correspondence, assist with LaMEDS changes, and help maintain office efficiency while supporting outreach efforts and ensuring accurate program information is conveyed to the public.

Qualificações

• Three years of experience in administrative services.
• Experience substitution: every 15 semester hours earned is credited as six months of experience.

Responsabilidades

• Serves as the agency’s front line support by assisting the public with questions related to Medicaid policies, program requirements, case status, and application or renewal processes.
• Processes statewide correspondence by receiving, sorting, stamping, scanning, filing, and disposing of mail, email, and faxes according to policy.
• Updates LaMEDS case records with status changes and notes, and handles mailing documents, case closures, and document indexing.
• Assists with self-service portal changes in LaMEDS, including updates to personal information, household composition, income, and requests for case actions.
• Performs clerical and data entry tasks in LaMEDS, including task assignment to Medicaid analysts.
• Supports customer service and outreach during high call volumes and community events.
• Maintains equipment and property records, manages office supplies, and supports safety activities to ensure efficient daily operations.

Conhecimentos

Direction following

Accountability

Policies & procedures

Ethics & integrity

Communication

Professionalism

Descrição da oferta de emprego

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Be the first point of contact in supporting Medicaid services that impact communities across Louisiana. In this role, you’ll provide front-line assistance to the public, process critical case updates, and help ensure accurate and timely eligibility operations. If you’re detail-oriented, enjoy helping others, and thrive in a fast-paced environment, this is a great opportunity to make a meaningful difference while building your career.

An ideal candidate should possess the following competencies

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Experience

• Three years of experience in administrative services.
• EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Duties

• Serves as the agency’s front line support by assisting the public in person, by phone, and via email with questions related to Medicaid policies, program requirements, case status, and application or renewal processes.
• Processes statewide correspondence in a timely and accurate manner by receiving, sorting, stamping, scanning, filing, and disposing of postal mail, electronic mail, and faxes in accordance with policy and procedures.
• Updates LaMEDS case records by entering case status changes and detailed case notes, and performs related actions such as mailing requested documents, initiating case closures, and uploading and indexing documents in EDMS.
• Assists members with completing self-service portal change reports in LaMEDS, including updates to personal information, household composition, income, expenses, and requests for case actions or replacement Medicaid cards.
• Performs clerical and data entry functions in LaMEDS, including assigning and reassigning tasks to Medicaid analysts to support efficient workflow and case processing.
• Supports customer service and outreach efforts by assisting with high call volumes, participating in outbound calling initiatives, and attending community events to provide program information and resources.
• Performs administrative and operational support functions, including maintaining equipment and property records, managing office supply inventory, supporting safety activities, and operating office equipment to ensure efficient daily operations.

Position-Specific Details

• Location: Medical Vendor Administration / Eligibility Field Operations / Lafayette Parish
• Appointment Type: Probational or Promotional appointment
• Cost Center: 305-2050405
• Position Number(s): 159939

Contact Information

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.