Frontline Medicaid Support Specialist

State of Louisiana; Lafayette (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

The Louisiana Department of Health in Lafayette Parish is seeking a detail-oriented front-line support specialist to assist the public with Medicaid policies, applications, and renewals.

You will process statewide correspondence, update LaMEDS case records, and help ensure accurate, timely eligibility operations while working in a fast-paced environment. This role offers an opportunity to contribute to public health and advance your career.

Qualifications

• Three years of experience in administrative services.
• EXPERIENCE SUBSTITUTION: 15 semester hours = six months experience.
• Front-line Medicaid policies, program requirements, case status, and renewal processes knowledge preferred.

Responsibilities

• Serve as front-line support for the public in person, by phone, and via email on Medicaid topics.
• Process statewide correspondence with policy-compliant handling of mail, emails, and faxes.
• Update LaMEDS case records with status changes and notes; mail documents as requested.
• Assist with LaMEDS self-service changes and updates to household information and income.
• Perform data entry and task routing to support Medicaid analysts.
• Support high call volumes and community outreach with program information.
• Maintain office operations and supplies to ensure daily efficiency.

Skills

Accepting Direction

Demonstrating Accountability

Following Policies and Procedures

Acting with Ethics and Integrity

Communicating Effectively

Displaying Professionalism

Job description

The Louisiana Department of Health in Lafayette Parish is seeking a detail-oriented front-line support specialist to assist the public with Medicaid policies, applications, and renewals.

You will process statewide correspondence, update LaMEDS case records, and help ensure accurate, timely eligibility operations while working in a fast-paced environment. This role offers an opportunity to contribute to public health and advance your career.