ADMINISTRATIVE COORDINATOR 4

State of Louisiana; Lafayette (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

The Louisiana Department of Health in Lafayette Parish is seeking a detail-oriented front-line support specialist to assist the public with Medicaid policies, applications, and renewals.

You will process statewide correspondence, update LaMEDS case records, and help ensure accurate, timely eligibility operations while working in a fast-paced environment. This role offers an opportunity to contribute to public health and advance your career.

Qualifications

• Three years of experience in administrative services.
• EXPERIENCE SUBSTITUTION: 15 semester hours = six months experience.
• Front-line Medicaid policies, program requirements, case status, and renewal processes knowledge preferred.

Responsibilities

• Serve as front-line support for the public in person, by phone, and via email on Medicaid topics.
• Process statewide correspondence with policy-compliant handling of mail, emails, and faxes.
• Update LaMEDS case records with status changes and notes; mail documents as requested.
• Assist with LaMEDS self-service changes and updates to household information and income.
• Perform data entry and task routing to support Medicaid analysts.
• Support high call volumes and community outreach with program information.
• Maintain office operations and supplies to ensure daily efficiency.

Skills

Accepting Direction

Demonstrating Accountability

Following Policies and Procedures

Acting with Ethics and Integrity

Communicating Effectively

Displaying Professionalism

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health

Be the first point of contact in supporting Medicaid services that impact communities across Louisiana. In this role, you’ll provide front-line assistance to the public, process critical case updates, and help ensure accurate and timely eligibility operations. If you’re detail-oriented, enjoy helping others, and thrive in a fast-paced environment, this is a great opportunity to make a meaningful difference while building your career.

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Three years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Serves as the agency’s front line support by assisting the public in person, by phone, and via email with questions related to Medicaid policies, program requirements, case status, and application or renewal processes.
• Processes statewide correspondence in a timely and accurate manner by receiving, sorting, stamping, scanning, filing, and disposing of postal mail, electronic mail, and faxes in accordance with policy and procedures.
• Updates LaMEDS case records by entering case status changes and detailed case notes, and performs related actions such as mailing requested documents, initiating case closures, and uploading and indexing documents in EDMS.
• Assists members with completing self-service portal change reports in LaMEDS, including updates to personal information, household composition, income, expenses, and requests for case actions or replacement Medicaid cards.
• Performs clerical and data entry functions in LaMEDS, including assigning and reassigning tasks to Medicaid analysts to support efficient workflow and case processing.
• Supports customer service and outreach efforts by assisting with high call volumes, participating in outbound calling initiatives, and attending community events to provide program information and resources.
• Performs administrative and operational support functions, including maintaining equipment and property records, managing office supply inventory, supporting safety activities, and operating office equipment to ensure efficient daily operations.

Position-Specific Details:

Location: Medical Vendor Administration / Eligibility Field Operations / Lafayette Parish

Appointment Type: Probational or Promotional appointment

Cost Center: 305-2050405

Position Number(s): 159939

No Civil Service test score is required in order to be considered for this vacancy.

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention ofindividuals with disabilities.

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.