Medicaid Program Manager - Income Maintenance Lead

JCI; Smithfield (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Johnston County Department of Social Services seeks a Medicaid Program Manager to lead the Adult and Family & Children Medicaid Units. You will supervise staff, provide training, support leadership, and ensure timely, compliant service delivery across programs.

The role reports directly to the Medicaid Division Director. You will develop policies, track performance against standards, conduct staff evaluations, prepare reports, and participate in long-range planning.

Qualifications

• Four years of experience in income maintenance programs with at least one year in a supervisory role.
• Knowledge of Federal and State laws and regulations governing Economic Service Programs.
• Strong problem-solving and interpersonal skills with solid written and verbal communication.

Responsibilities

• Plans, directs, and supervises income maintenance services; reviews casework and conducts staff conferences.
• Provides leadership and guidance to supervisors and staff of Medicaid units.
• Reports to the Medicaid Division Director and evaluates staff performance for compliance with standards.
• Develops policies and procedures; tracks training, reports, and certifications; conducts staff evaluations.
• Organizes workflow to meet unit goals and participates in long-range planning for the division.
• Maintains confidentiality and prepares regular reports; stays abreast of audits and compliance findings.
• Performs disaster-related duties and other tasks as required.

Skills

Supervisory

Medicaid

NC FAST

Budget/Planning

Regulatory compliance

Education

Bachelor's degree

Tools

NC FAST system

Job description

Johnston County Department of Social Services seeks a Medicaid Program Manager to lead the Adult and Family & Children Medicaid Units. You will supervise staff, provide training, support leadership, and ensure timely, compliant service delivery across programs.

The role reports directly to the Medicaid Division Director. You will develop policies, track performance against standards, conduct staff evaluations, prepare reports, and participate in long-range planning.