Medicaid Income Maintenance Supervisor II - Lead & Improve

JCI; Smithfield (NC); On-site; USD 52,000 - 74,000; Full time

Job summary

Johnston County Department of Social Services seeks an Income Maintenance Supervisor II to lead the Family and Children's Medicaid Unit. The role focuses on guiding Income Maintenance caseworkers, ensuring policy compliance, and coordinating services for eligible individuals and families.

The supervisor will answer inquiries, make referrals, and monitor staff performance, including arranging home visits and transportation when necessary.

Qualifications

• Three years of experience as a caseworker or investigator in income maintenance, preferably with one year of supervisory experience.
• Ability to read and adhere to program policy and guidelines.
• Strong communication and interviewing skills with customers and agencies.

Responsibilities

• Guide and direct Income Maintenance caseworkers.
• Answer inquiries by phone or in person and refer to other program areas as needed.
• Maintain compliance with program requirements and respond to eligibility needs.

Skills

Supervisory experience

Policy interpretation

Customer service

Communication

Team coordination

Tools

NC FAST

EIS

Job description

Johnston County Department of Social Services seeks an Income Maintenance Supervisor II to lead the Family and Children's Medicaid Unit. The role focuses on guiding Income Maintenance caseworkers, ensuring policy compliance, and coordinating services for eligible individuals and families.

The supervisor will answer inquiries, make referrals, and monitor staff performance, including arranging home visits and transportation when necessary.