Medicaid Program Manager — Income Maintenance Lead

Johnston County; Smithfield (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Johnston County Department of Social Services seeks a Medicaid Program Manager to supervise the Adult and Family & Children Medicaid Units, ensuring compliance and high-quality service delivery.

The role directs program operations, reviews casework, provides leadership, and develops policies to meet Federal and State standards. Strong supervisory, budgeting, and communication skills are essential.

Qualifications

• Four years of experience in income maintenance program including one year of supervisory experience.
• Bachelor's degree with five years of experience in social services plus three years supervisor experience in the area of eligibility determination; or an equivalent combination of education, training and experience.
• Experience in the administration of Economic Service Programs and considerable knowledge of Federal and State laws and regulations of these programs is required.
• Problem-solving and interpersonal skills sufficient to interact with diverse groups of people; excellent computer, organizational, and written and verbal communication skills.

Responsibilities

• Plans, directs, supervises, and participates in delivery of income maintenance programs and services; reviews casework, holds conferences, and assists staff in resolving difficult situations.
• Provide leadership and guidance to supervisors and staff responsible for the programs.
• Reports directly to the Medicaid Division Director.
• Evaluates performance of staff for adherence to Federal and State standards.
• Develops policy and procedures for the programs, tracks training, reports, and certifications.
• Plan and organize workflow and ensure unit goals are met.
• Presents recommendations to management regarding program or divisional goals.
• Conducts team meetings and monthly conferences.
• Participates in long-range planning for the division.
• Prepares reports and maintains records and confidentiality.
• Stays abreast of audit findings and other compliance standards.
• Performs duties related to disaster situations and emergency shelter operations.

Skills

Leadership

Supervisory experience

Policy development

Training

Budget knowledge

Communication

Education

Bachelor's degree in Social Services

Job description

Johnston County Department of Social Services seeks a Medicaid Program Manager to supervise the Adult and Family & Children Medicaid Units, ensuring compliance and high-quality service delivery.

The role directs program operations, reviews casework, provides leadership, and develops policies to meet Federal and State standards. Strong supervisory, budgeting, and communication skills are essential.